VIKAAS SIINGH
Ahmedabad
Summary
Experienced Process Specialist with expertise in higher education operations and academic administration. Proficient in handling student lifecycle processes, coordinating cross-departmental activities, and implementing process improvements to optimize efficiency. Skilled in collaborating with faculty, admission teams, and administrative departments to ensure seamless academic delivery and high standards of student support. Experienced Process Specialist with a strong background in university operations and academic administration.
Overview
10
10
years of professional experience
Work History
Process Specialist
Karnavati University
Ahmedabad
08.2023 - Current
- Prepared support plans and followed up with faculty and students to ensure ongoing academic progress.
- Collaborated with all HODs to streamline daily operations and enhance program effectiveness.
- Conducted regular meetings with HODs to address operational matters and plan student onboarding activities.
- Delivered detailed orientations on college programs and academic journeys throughout the year.
- Supported students with registration, class adjustments, and program selections.
- Processed student applications, maintained admissions records, and implemented systematic procedures under directives from directors.
- Developed and implemented process improvement initiatives across university operations.
- Analyzed workflows to identify inefficiencies and recommend solutions.
- Facilitated training sessions for staff on new processes and technologies.
- Monitored compliance with university policies and regulatory requirements.
- Provided strategic insights for enhancing student service delivery processes.
Customer Service Manager
Think & learn Pvt ltd, Byjus
Ahmedabad
10.2022 - 08.2023
Sr. Student Service Officer
ECA GLOBAL EDUCATION OF AUSTRALIA
Ahmedabad
12.2017 - 05.2021
Center Head
Skyblue Designs Pvt. Ltd
Ahmedabad
06.2015 - 12.2017
Education
B.Com -
Sunrise University
Alwar, Rajasthan05-2015
Skills
- Process improvement specialist
- Compliance processes
- Customer relationship management
- Operational efficiency
- Attention to detail
- Time management
- Creative problem solving
- Performance evaluation
- Customer retention
- Customer service
- Process improvement
- Workflow management
- Software knowledge(Zoho, RTOM, Ampeducator, Google classroom, PRISM
- SLA accomplishment
Timeline
Process Specialist
Karnavati University
08.2023 - Current
Customer Service Manager
Think & learn Pvt ltd, Byjus
10.2022 - 08.2023
Sr. Student Service Officer
ECA GLOBAL EDUCATION OF AUSTRALIA
12.2017 - 05.2021
Center Head
Skyblue Designs Pvt. Ltd
06.2015 - 12.2017
B.Com -
Sunrise University
Similar Profiles
Arnab BanerjeeArnab Banerjee
Senior Placement Officer at Karnavati UniversitySenior Placement Officer at Karnavati University
Abdus Salam TambeAbdus Salam Tambe
Placement Manager at Karnavati UniversityPlacement Manager at Karnavati University
SHWETA RAISHWETA RAI
Assistant Professor -Design at Karnavati UniversityAssistant Professor -Design at Karnavati University
Nikhil DarjiNikhil Darji
Lead Microbiologist at Aspire Pharma Ltd. UK (India)Lead Microbiologist at Aspire Pharma Ltd. UK (India)
SHANKIT S SHAHSHANKIT S SHAH
Managing Partner and Founder at THE REALTY PARTNERManaging Partner and Founder at THE REALTY PARTNER