Vikali Chishi

* Certificate of recognition for outstanding Contribution by Regional & State Head Q2'19

*Certificate of recognition for outstanding Contribution by Regional & State Head H2'20

• Driving to End to end Project Parameter as in Desktop design / RFC / BOQ generation / OLT integration/ S2RFS/ CAF login/ HC
• Driving FTTH sales in along with Jio Center Managers ,JC Home Leads & Urban Jio Point Manager -Drive & Monitor FTTH sales to Home connect.
• Ensure all vertical -Network Construction & Business Ops are in align with FTTH progress & accomplished the task in hand.

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* Certificate of recognition for outstanding Contribution by Regional & State Head Q2'18

*Certificate of recognition for outstanding Contribution by Regional & State Head Q1'18

• Driving Sales & boarding,Jio Points in Rural areas with readiness & Jio Phone sales
• E2E reports generation and analysis for the Business operations.
• Developed and initiated projects, managed costs, and monitored sales performance.
• Headed project teams specializing in design and launch activities.

• Updated quality control standards, methods and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
• O2A Management in adherence with Jio processes - End to End from Order to Activation
• Analyzing Circle performance on all CSD related process & KPI's across all Jio centres in 13 locations and partners, analyzing areas of improvement.

* Awarded CEO's Super Hero for Q1'15-16 for launch of Courier Tracking system July'15

* Worked in CFT Project ‘ WOW ( War On waste) “& achieved a saving of Rs 200 MN April'14

* Awarded CEO's super stare in Town hall for launce of Project Thunderbolt Dec'13

• Drove operational improvements which resulted in savings and improved profit margins.
• Complete Audit of quality and process adherence right from warehousing to procurement to Network operations
• Achieving Targets for VPOT score ( Vendor Payment on Time) through core monitoring & driving PR& PO TAT (Purchase Request & Purchase Order Turn around Time)
• P2P Management in adherence with Bluebook processes - End to End from procurement to Pay
• Eliminated downtime and maximized revenue by providing top project quality control.
• Timely GRN & process adherence with Proper SLA

* Awarded 3D certification with 93% by Bharti Airtel Ltd AUg '12

* Attainted session on “ Winning through People by Mentor learning June'12

* Trained on” Managing Partners for Win Win ” by Door Training India Mar'12 & Selected for Training on “ problem solving & Decision making ” Dec'11

* Awarded “A1” Performer by Bharti Airtel

• Responsible for maintaining the NSS in CSMM,contributing to circle PLI.
• Customer Life Cycle Management - End to End from activation to retentions to Suspension.
• Achieving Targets for up selling through Touch points
• To Push Selfcare penetration & organised reach out camps in rural areas of NESA

* Certified on PVR circle Project on TERM Score

* Certified Lean Project on” Reduction of APEFS Retrieval TAT in Warehouse”

• Regulatory Reporting & QOS Audit to TERM & TRAI (Govt). Also includes handling of the Nodal and Appellate desk requirements.
• Document Management System, Document Collection, and Validation, Rejections, Scanning, Uploading & warehousing
• Design, Monitor, Implement, Improve and Control Processes and Software for each activity flows, Facilitate the smooth flow of transactions across activities.
• VTM Audit from last 18 month having 100 % compliances in retrieving Physical Forms &
• Responsible to taking the circle TERM score from below 80% to 99 %

* Awarded with Yellow Belt Certification on PCO Grace & Churn Management.

* Certified of excellence for Driving PCO grace & Churn from CSD Head Jan'09

* Certificate of Excellence for “ Establishment of NPD ” from CSD Head -Q1'09

* Certificate of Excellence for “ consistent VTM performance ” CSD Head '09

• Life cycle management for PCO (prepaid)&Handling PCO grace & churh Management for both Assam & NES.
• Decay analysis for New product developed
• UAT 's & Analysis before launch in term of Impact on customer Complaints /Acceptance & Understand from customer point of View
• Introduce New product development in NESA & Coordination with Marketing team for Products developments

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* Selected & participated on W.A.S.P ( Winning Attitude For A Successful professional)by Dr Sanjay Salooja Aug'07

* Training Done on presentation Skill by Dr Rohan

*Awarded as “ Employee of the Month” by Bharti Airtel Ltd .'06

• Handling all walk-in customer & converting them to actual. Sales generation
• E2E Billing & collection
• Vendor Development and Management
• Close looping all customer Query / Complaint &Request.

• Heading Documentation processing for entire state capital
• Maintain TAT for all Processes, Timelines and Quality
• Managing Agencies – AVCV. Bill delivery & collection
• Maintenance of proper RCV stock, SIMs & other material.All warehouse Stock as per FIFO
• Partnered with operations team to achieve company revenue and profit goals.
• Taught salespeople to close deals and improve sales performance to increase revenue for company.

* Certified For Sabre Qik Check & reservation by Jet Airways in Mumbai '05

• Handling Customer Air Ticketing & reservation on behave of Jet airways Pvt Ltd.
• Handling Tele check in for platinum customer.
• Responsible for successful disbursement of travel to all my customer
• Handling 16 X Kolkata sector & 1 sector for Kolkata -London for platinum customer
• Ensure Jet flyer gets an great on boarding experience.
• Convert customers to JP Members.Upsell JP Membership