Vikalpraj Prasad
Fraud analyst
Ahmedabad,Gujarat
Summary
Proactive and diligent professional with 1.11 years of experience in Fraud Investigation, Fraud Prevention, Chargeback and working knowledge in multiple association like Master Card, VISA, Pulse and Star. Fraud Analyst with strong investigation and reconciliation skills to efficiently identify and resolve issues of fraud disputes. Skilled communicator and listener with a knack for remedying issue and keen organisational kills which allow for effective services.
Overview
2
2
years of professional experience
Work History
Team Member
Bank of America
Gandhinagar
07.2022 - Current
- Resolve Dispute Efficiency without any error.
- Fraud detection, Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.
- Acts as the primary Chargeback contact and provides support to client's card portfolio chargeback programs.
- Determine fraud trends by analyzing MIS, accounts and traditional patterns.
- Monitor real time queues and identify high risk transaction within the business portfolio to taking quick and punitive action.
- To follow and process the transaction cycle from issuer bank till it reaches the acquirer bank, type of transactions, POSterminals, fraud types, chargeback codes.
- As a debit fraud analyst working into operations of issuing total Security Protection to customer after researching from repository of transactions, fraud reporting to association network's, reviewing merchant credit's, processing chargeback.
- Proficient in using chargeback management systems and platforms (Visa Resolve Online MasterCard Chargeback Management and Pulse.
- Demonstrated experience and/or strong working knowledg of Microsoft Word, Excel, and Outlook.
Education
Master of Science - Biotechnology
Sardar Patel University
Anand05-2022
Bachelor of Science - Agriculture
Parul University
Vadodara06-2020
HSC -
Lions Silk City International School
Surat05-2016
SSC -
Saraswati Hindi Uchchattar Vidyalay
Surat03-2014
Certification Course - Advanced Excel
Henry Hatvin Education
LucknowSkills
- ANTI – FRAUD ANALYST
- INVESTIGATION
- RESEARCH
- CHARGEBACK
- DISPUTE
- DATA ANALYSIS
- CRITICAL THINKING
- FLEXIBILITY AND ADAPTABILITY
Languages
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Proficient
C2
Timeline
Team Member
Bank of America
07.2022 - Current
Master of Science - Biotechnology
Sardar Patel University
Bachelor of Science - Agriculture
Parul University
HSC -
Lions Silk City International School
SSC -
Saraswati Hindi Uchchattar Vidyalay
Certification Course - Advanced Excel
Henry Hatvin Education