Vikas
Jind
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals
Overview
7
7
years of professional experience
Work History
Control Room Operator
SDM VENTURES PVT LTD
KHATKHAR TOLL PLAZA JIND
11.2024 - Current
- Monitored control room activities to ensure smooth operations and safety compliance.
- Maintained a clean and organized control room environment for effective functioning.
- Provided support to other departments within the organization as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Validator & POS
B.R. Goyal Infrastructure Pvt. Ltd.
Khatkar Toll Plaza
10.2023 - 11.2024
- Eurinnsg following items are fully controlled
- Briefing of all Operation staff.
- Responsible for communication Roster and important Incident Files
- To ensure smooth traffic flow through the toll plaza
- To ensure the operational, collection and financial procedures are carried out as per set procedures and rules.
- To assist and advice the operational staff on operational related matters.
- Responsible for supervision of front desk administration, Point of sale customer interaction, public dealing and dispute resolution & customer services.
- Daily Operation Report.
- Daily attendance, scheduling work, reviewing work for accuracy, record keeping of employee turnover and performance
- NHAI Monthly report, Traffic variation analysis report, Revenue analysis report.
- Weekly Revenue reconciliation report.
- To check the proper Validation.
- Spot check.
- All Cash up related work...
- All toll collector excess and shortage report and day wise preparing.
- Cash up reporting to toll manager day /day.
- POS transactions & Collected Revenue through Smartcard/RFID-TAG.
- Assists the Toll Officer in developing toll collection procedures and conducting toll plaza managerial and administrative responsibilities and other duties.
- Prepare the Various type of reports like Violation Reports, Exempt Report, Daily Performance Report, Fault Report, WIM overload Report, Operation Day Report, Weight enforcement, Data Collection & Toll Collection, weight in motion sensor & service & maintenance.
Supervisor
Skylark Infra Engineering Pvt. Ltd.
Rohad TOLL PLAZA SAMPLA
01.2021 - 10.2022
- Resolved customer complaints and addressed employee concerns promptly.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Toll Collector
Ltd. Dighal Toll Plaza
Haryana
01.2019 - 12.2020
- Collected tolls efficiently from vehicles at Dighal Toll Plaza.
- Provided excellent customer service and addressed driver inquiries promptly.
- Provided accurate change and receipt for toll transactions.
- Monitored traffic flow to ensure efficient operations during peak hours.
- Followed safety protocols to ensure a secure working environment.
Education
Diploma:- I.T.I -
Electrecian
01.2021
12 th -
HBSE .Bhawani board
Haryana01.2016
10 th -
HBSE .Bhawani board
Haryana01.2013
Skills
- Hardworking
- Sincere and Honest
- Confidence and Enthusiastic to learn and to deliver
- MS Office
- Excel
- Internet Serving
Roles And Responsibilities
- Briefing of all Operation staff.
- Responsible for communication Roster and important Incident Files.
- To ensure smooth traffic flow through the toll plaza.
- To ensure the operational, collection and financial procedures are carried out as per set procedures and rules.
- To assist and advise the operational staff on operational related matters.
- Responsible for supervision of front desk administration, Point of sale customer interaction, public dealing and dispute resolution & customer services.
- Daily Operation Report.
- Daily attendance, scheduling work, reviewing work for accuracy, record keeping of employee turnover and performance.
- NHAI Monthly report, Traffic variation analysis report, Revenue analysis report.
- Weekly Revenue reconciliation report.
- To check the proper Validation.
- Spot check.
- All Cash up related work.
- All toll collector excess and shortage report and day wise preparing.
- Cash up reporting to toll manager day /day.
- POS transactions & Collected Revenue through Smartcard/RFID-TAG.
- Assists the Toll Officer in developing toll collection procedures and conducting toll plaza managerial and administrative responsibilities and other duties.
Reports Prepared
- Violation Reports
- Exempt Report
- Daily Performance Report
- Fault Report
- WIM overload Report.
- Operation Day Report.
- Weight enforcement, Data Collection & Toll Collection
- Weight in motion sensor & service & maintenance
Hobbies and Interests
- Reading
- Traveling
- Playing Cricket
Disclaimer
I do hereby declare that the above-mentioned details are true to the best of my knowledge.
Personality Traits
- Persuasive ability & Good Communication skills
- Problem solving and decision-making & Ability to work within the team
Personal Information
- Father's Name: Roshan Dutt
- Date of Birth: 07/16/98
- Gender: Male
- Marital Status: UnMarried
Timeline
Control Room Operator
SDM VENTURES PVT LTD
11.2024 - Current
Validator & POS
B.R. Goyal Infrastructure Pvt. Ltd.
10.2023 - 11.2024
Supervisor
Skylark Infra Engineering Pvt. Ltd.
01.2021 - 10.2022
Toll Collector
Ltd. Dighal Toll Plaza
01.2019 - 12.2020
Diploma:- I.T.I -
Electrecian
12 th -
HBSE .Bhawani board
10 th -
HBSE .Bhawani board