Junior assistant
VIKAS
Junior Assistant
Kurukshetra
Summary
Served as a junior assistant for six months, overseeing daily planning and maintaining production records for senior management. Advanced to a customer support role, addressing customer inquiries and managing task assignments within the team. Streamlined processes to improve response times and service quality. Proven ability to adapt to new challenges and enhance operational efficiency.
Overview
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Customer service representative
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Own business
Work History
Customer Service Representative
JST OUTSOURCING PVT LTD
08.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
B.B.A/ B.M.S - Management
Kurukshetra University
01.2023
Skills
Operational oversight
Finance operations
Process streamlining
Process cost analysis
Operational efficiency
Operational finance strategy
Organizational leadership
Capital planning
documenting processes
Technology management
Process optimization
Tech hardware
Software solutions
Streamline operations management
Interests
Travel Trading Socialising
Timeline
Customer Service Representative
JST OUTSOURCING PVT LTD
08.2025 - Current
B.B.A/ B.M.S - Management
Kurukshetra University