Advance Excel & VBA
Vikas Bal
Business Development Manager (SAAS, B2B, Zoho Partners)
Mumbai
Summary
Energetic and intuitive marketing strategist with exceptional leadership and communication skills. Proven ability to identify opportunities and deliver effective strategies to generate results. Experienced in strategic marketing planning, branding, and product development. Adept in online and traditional marketing, and highly skilled in visual communications. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
Certificates
3
3
Languages
Work History
Business Development Manager
Tech Magify LLP (Studio4 Consultants Pvt Ltd)
Mumbai
07.2023 - Current
- Sales Leadership : Spearheading the sales function, responsible for identifying, qualifying, and closing new business opportunities. Leveraging expertise in SaaS products to align client needs with appropriate Zoho solutions. Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Client Relationship Management : Nurturing client relationships through effective communication, understanding their business requirements, and providing tailored Zoho solutions. Ensuring client satisfaction through regular follow-ups and addressing concerns.
- Networking : Actively engaging with Zoho Partner Network, attending industry meetups, and participating in relevant events to enhance the visibility of Tech Magify. Establishing and maintaining partnerships to drive business growth.
- Project Delivery: Conducting weekly meetings with the project team to assess the status of ongoing projects. Facilitating effective communication and collaboration among team members to ensure project milestones are met.
- Quality Assurance : Overseeing project delivery to guarantee the high-quality implementation of Zoho solutions. Monitoring project timelines, managing resources efficiently, and resolving any bottlenecks to ensure timely project completion.
- Client Coordination : Collaborating closely with clients to understand project requirements, expectations, and feedback. Implementing client suggestions to enhance project outcomes and maintain client satisfaction.
- Event Participation : Actively participating in major meetups and events hosted by Zoho and other relevant industry players. Staying updated on industry trends, networking with potential clients, and building partnerships.
- Knowledge Sharing : Contributing to the industry by sharing insights and expertise through participation in forums, webinars, and other knowledge-sharing platforms.
- New Business Opportunities : Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers, delivered projects & got new references from the clients.
Senior Marketing and Sales Manager (Ed-Tech, SAAS)
Future Face Tech Pvt Ltd
Mumbai
10.2022 - 07.2023
- Leading & directing ED-Tech B2B sales & marketing team for ACADMiN Educational ERP solution owned by Future Face Tech Pvt Ltd.
- Directing & executing marketing campaigns through events, seminars, webinars, telemarketing etc.
- Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
- Making sure that marketing goals & sales targets are achieved by constantly conducting weekly team meeting & discussing challenges & improvement ideas in current process.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Building, maintaining & training Lead Management & Sales Pipeline in CRM (Zoho CRM & Carbon ERP) & submitting required sales forecasts.
- Managing sales promotions and marketing strategies on major social media sites & digital marketing platforms.
- Instructing sales & marketing staff on cross-selling & up-selling techniques resulting in increased net sales revenue by 40% in sales in two quarters.
- Developing sales strategy & product promotion based on research of consumer buying trends & market conditions.
- Training marketing interns for digital marketing & telemarketing skills and evaluating their progress report.
- Presenting monthly & quarterly sales & marketing performance report to directors & partners of the company.
- Implementing, executing and strategically expanded business channel partnerships & program initiatives.
- Maintaining continuous communication with customers to ensure that contractual service agreements & expectations are exceeded.
Business Development Manager
Altiorem Consultancy
Mumbai
08.2020 - 02.2022
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Planning Officer (Operations)
QCC w.l.l (Project: Qatar Airways-Aircraft Appearance)
Doha
09.2013 - 12.2019
- Managed information technology resources for business.
- Handled Business Data for operational requirement for project Qatar Airways Aircraft Appearance and Maintenance.
- Used automated tools to extract data from client servers and modeled data as per operational requirement on daily basis.
- Prepared monthly and quarterly Performance Status Reports using BI tools provided by organization.
- Collated, analyzed and documented company's monthly service details .
- Monitored implementation of MIS processes and evaluated their effectiveness.
- Performed Trend Analysis of Airlines Service Data , created reports and presented to stakeholder for service improvement.
- Designed and developed analytical data using BI and Tableau to increase efficiency in reporting and planning.
Technical Support Executive
Tech Mahindra Business Services (Vodafone Australia)
Mumbai
02.2012 - 08.2013
- Provided Software solutions & Hardware technical assistance for Broadband, I-phone & Blackberry (BIS & BES) customer's of (Vodafone Australia) with 90% and above customer satisfaction level overall.
- Provided total network solutions and troubleshooting for Broadband Internet Service on all platforms (Win XP, Vista, Windows 7 & 8, Mac OS).
- Tracked KPIs and created continuous improvement plans.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Technical Support Professional
Stream Global Services (Client : Hewlett Packard)
Mumbai
06.2011 - 02.2012
- Provided Technical Support Assistance to Customer's of HP and Compaq computers of USA & CANADA .
- Provided expert level technical assistance and solution for desktop PC, all in one PCs and laptop for hardware and software with 100% accuracy.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across US time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided documentation on troubleshooting of technical processes to support desk staff
Education
Bachelor of Science - Hospitality Administration And Management
Kohinoor College
Mumbai 07.2008 - 2011.06
Skills
B2B Sales & Marketing
undefinedAccomplishments
- Awarded Best employee for best knowledge and Application on Call.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Software
Python for Data Science
Zoho CRM Plus Suite
CRM & ERP, Salesforce, ACADMIN
Zoho Creator App Development
BI & Data Analysis
Certification
HP Client Specific Training
Timeline
Zoho Creator Associate Developer
11-2024
Zoho Analytics for Business Associate
02-2024
Zoho Creator Business User
11-2023
Business Development Manager
Tech Magify LLP (Studio4 Consultants Pvt Ltd)
07.2023 - Current
Senior Marketing and Sales Manager (Ed-Tech, SAAS)
Future Face Tech Pvt Ltd
10.2022 - 07.2023
MS Advance Excel
06-2022
Data Science (Python/Pandas/Numpy)
06-2022
Business Development Manager
Altiorem Consultancy
08.2020 - 02.2022
Planning Officer (Operations)
QCC w.l.l (Project: Qatar Airways-Aircraft Appearance)
09.2013 - 12.2019
Technical Support Executive
Tech Mahindra Business Services (Vodafone Australia)
02.2012 - 08.2013
Technical Support Professional
Stream Global Services (Client : Hewlett Packard)
06.2011 - 02.2012
Bachelor of Science - Hospitality Administration And Management
Kohinoor College
07.2008 - 2011.06
HP Client Specific Training
2011-02
Leadership Training (Safety leadership & general management)
2016-06
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