Vikas Bansal
Senior Manager Application Support
Pune
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 13+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager, Projects
NTT Data
Pune
08.2021 - Current
- Streamlining the Release and L2, process for various Paymentsapplications
- Working with Change Management, Incident and Problem Management teams
- Working as Product owner of my Squad, deciding the priorities and allocating work
- Received multiple appreciations from client for addressing & resolving escalation/ response/ resolution time for reported problems
- Got promoted to Senior Manager within 1 year of joining.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Used BMC Remedy/JIRA to track, maintain and update trouble tickets.
Technical Lead
Infosys Limited
08.2009 - 08.2021
- Monitoring the system development, testing and deployment activities and post go-live supports
- Successfully completed delayed projects essential for operational efficiency by identifying and solving complex technical problems using interdisciplinary teams; restricted the schedule delay
- Worked in various capacities such as, Onsite Lead / Manager, and Business/System Support Analyst for various clients in delivering projects and programs for Ireland and Middle East regions
- Worked as Data migration lead for biggest Middle East Clients
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided educational expertise and mentoring to junior team members.
Education
B.Tech - CSE
Guru Nanak Dev University
Amritsar 07.2005 - 06.2009
Skills
Channel Banking/Payments Operationsundefined
Timeline
Senior Manager, Projects
NTT Data
08.2021 - Current
Technical Lead
Infosys Limited
08.2009 - 08.2021
B.Tech - CSE
Guru Nanak Dev University
07.2005 - 06.2009
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