Vikas Bhatnagar
Information Technology
Gurgaon
Summary
Dynamic and results-driven professional with over 25 years of experience in customer support services, sales, and business development. Currently serving as National Account Manager for Premier Support Sales at Oracle India Pvt. Ltd. since June 2012, demonstrating strong abilities in executing market plans, managing accounts, and driving pre-sales initiatives. Proven expertise in streamlining workflows and fostering a collaborative team environment to enhance profitability for esteemed organizations. Exceptional communicator with outstanding relationship management skills, adept at engaging stakeholders across all levels of business and management.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
National Account Manager - Premier Support Sales
Oracle India Pvt. Ltd.
2012.06 - Current
- Responsible for driving Oracle Annual Technical Software & Hardware premier support services contract renewal business for specific strategic customers in North & Central India.
- Maintain Linearity in renewal business by ensuring on time renewal.
- Protect the assigned renewal base by increasing customer satisfaction.
- Educate customers regularly of the value delivered from Oracle support services, Business Practices, Contractual obligations, etc.
- Interact with Oracle authorized renewal partners and helping them achieve and contribute to the country revenue.
- Update forecast in internal system for senior management team to submit country forecast.
- Manage non standard approval process for country with emphasis on faster turnaround time.
- Coordinate with the approval team to get timely revert for approvals.
- Thorough review of the approval request before submitting to approvers.
- Stay up to date on the process to reduce rejection rates.
- Conduct bi-annual sessions for the team on non standard support approvals.
- Managed DAS Approvals on behalf of Support LOB to ensure to manage business exception situations, in line with Oracle policies and practices.
- Significant Accomplishments
- Achieved Annual Numbers year on year with renewal rate of 96%
- Achieved quota for FY09, FY10, FY11 & FY16 and 100% + from FY17 onwards till date
- Generated more than US$ 1 Million booking credit and revenue year on year by reviving cancelled contracts
- Revived ATS worth US$ 1.5 Million in FY15 from MP Treasury, BELTRON, MP Discom
- Revived ATS worth US$ 2.5 Million in current fiscal year from MP Poorva Kshetra Vidyut Vitran Co Ltd
- Conducted support sessions for customers like Tata Steel, Allahabad Bank, Aircel & CONCOR with specific focus on leveraging support
- Successfully implemented project “To Solve rather then Sell” for ATS customers between 100K to 150K with emphasis on OTR, reduction in cancellations and past due.
- Simplified Support Approval process and worked closely with Approvers to help team in getting timely approvals.
Premier Support Sales Manager
Oracle India Pvt. Ltd.
2008.07 - 2012.05
- Joined Oracle India Pvt. Ltd. in Jul'08 as Renewal Sales Specialist on Contract though Teamlease Pvt. Ltd. and came on Oracle rolls in Nov '08.
- Responsible for Managing Oracle Annual Technical Support renewal business for customer across country for legacy BEA products and Oracle ATS for > 150K.
- Distribute and manage annual sales target to team member & Oracle authorized renewal partners.
- Generate additional revenue by renewing support license contracts from the cancelled license base.
- Educate customers regularly of the value delivered from Oracle Support services.
- Update system weekly forecast numbers to have realistic view.
- Responsible for renewal, getting approvals for any non standard orders.
- Managing ATS renewal partners for India for Software Services.
- Interact with Oracle authorized partners and helping them achieve and contribute to the country revenue.
- Key Highlights
Sr. Support Sales Representative
BEA Systems India (P) Ltd
2005.08 - 2008.06
- Accountable for handling call co-ordination for Asia Pacific & support sales for SAARC region.
- Managing direct & partner sales along with the channel business though reputed distributors like Wipro, Sonata, TCS and Redington.
- Delivering annual technical support to the existing & the new clients.
- Significant Accomplishments
- Closed ATS renewal of UTI TSL worth US$ 272,426 Biggest renewal order in APAC for year 2007-2008
- Closed past due revenue from TCS worth US$ 200,000 in Q4 of 2007-2008
- Total ATS renewal orders closed for year 2007-2008 was US$ 4.5 Million with net revenue of US$ 0.7 Million
- New resellers appointed in Chennai and Delhi
- APAC excellence award for achieving the highest numbers for the first half of 2007-2008
Business Support Manager
Global Peripheral Solution Pvt. Ltd.
2003.05 - 2005.07
- Generating inquires and follow up of inquires received from OEM's and distributors
- Contacting & Qualifying major suspected clients
- Helping sales to close orders with accurate tender documentation
- Implementing strategies for achieving targets.
- Significant Accomplishments
Sr. Business Development Executive
System Network Pvt. Ltd.
1999.10 - 2003.04
- Generated new AMC & spares business from Government departments
- Added new government departments for AMC renewals and services
- Closed services order worth US$ 146,179 from LASTECH (DRDO), Delhi
- Actively involved in securing AMC business from major Govt. Sectors, Public Sector and Corporate entities
- Significant Accomplishments
Education
B.E - Computer Technology
RG college of Engineering Research & Technology
Chandrapur1995-01
Skills
Implementing effective strategies to meet goals
Revenue assessment planning
Business growth strategies
Driving profitability through effective plan implementation
Market segment identification
Exploring new market opportunities
Partner identification and networking
Certification
The Seven Habits Of Highly Effective People Training Program from Franklin Covey Co.
Timeline
National Account Manager - Premier Support Sales
Oracle India Pvt. Ltd.
2012.06 - Current
Premier Support Sales Manager
Oracle India Pvt. Ltd.
2008.07 - 2012.05
Sr. Support Sales Representative
BEA Systems India (P) Ltd
2005.08 - 2008.06
Business Support Manager
Global Peripheral Solution Pvt. Ltd.
2003.05 - 2005.07
Sr. Business Development Executive
System Network Pvt. Ltd.
1999.10 - 2003.04
B.E - Computer Technology
RG college of Engineering Research & Technology
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid sick leaveLanguages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Elementary (A2)
Software
Microsoft Office