Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vikas Bohra

Delhi

Summary

Dynamic Service Engineer with extensive experience at Numeric Power System Limited, excelling in troubleshooting and preventive maintenance. Proven ability to enhance equipment performance and customer satisfaction through effective technical support and team collaboration. Skilled in root cause analysis and committed to adhering to safety protocols, ensuring operational efficiency and reliability.

Overview

20
20
years of professional experience

Work History

Senior Executive

DP World
Delhi
11.2020 - Current
  • Analyzed company data and forecasted business results for upper management.
  • Evaluated individual and team performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, and help to to achicevd on time fram.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Facilitated training sessions on advanced logistics software for team members.
  • Mentored junior staff on best practices in freight management and operations.
  • Managed cross-functional teams to optimize project delivery timelines.
  • Coordinated transportation schedules and vendor relationships effectively.
  • Implemented process improvements to streamline operations and reduce costs.
  • Analyzed operations to identify areas of improvement and cost savings opportunities.
  • Collaborated with IT department to develop automated solutions (Dashboard, Power BI) for data review.
  • Organized Delivery documents for Domestic consinment for smooth operations.
  • Created reports on inventory levels, delivery times, transport costs, and performance metrics.
  • Tracked shipment status using online tools such as GPS or GPS websites.
  • Performed regular audits of supply chain operations to verify the accuracy and integrity of data entered into the system
  • Investigated any discrepancies or issues concerning order fulfillment or delivery delays.
  • Prepared monthly financial statements for review by management team.
  • Provided technical support regarding freight forwarding processes.
  • Planned daily distribution schedules based on customer requirements and available resources.
  • Researched alternative methods of transportation to identify cost-effective solutions for shipping needs.
  • Implemented systems for tracking orders from origin to destination point.
  • Managed projects related to improving inventory control procedures.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Analyzed large data sets to identify trends and insights for decision-making.
  • Created visualizations using data visualization tools for stakeholder presentations.
  • Developed and maintained dashboards to monitor key performance indicators.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.

Operations Analyst

Indialink
Gurugram
05.2012 - 11.2020
  • Analyzed SAP data to drive business decisions and optimize process efficiency.
  • Examined data flow from source systems to target system using ABAP queries.
  • Managed vendor inquiries about payment statuses and invoice discrepancies.
  • Reviewed documents for completeness and accuracy before data entry.
  • Maintained organized physical and digital records for easy retrieval.
  • Implemented best practices for data entry to enhance efficiency.
  • Conducted regular audits of data to ensure integrity and consistency.
  • Trained new team members on data entry procedures and software usage.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information entered into the system.
  • Checked source documents against entered data to ensure accuracy.
  • Contacted customers via phone or email to address data inquiries.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Provided support to management staff in regards to data entry processes.
  • Collaborated with accounting team to reconcile accounts payable reports.
  • Reviewed purchase orders for documentation verification before payment processing.
  • Implemented invoice tracking systems to enhance workflow efficiency.
  • Conducted audits of data to ensure integrity and consistency across records.
  • Maintained organized physical and digital records for efficient retrieval.
  • Organized files according to established procedures for easy retrieval later on.
  • Compiled reports based on gathered information.
  • Exceeded quality goals to support team productivity.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Analyzed and processed current data records to provide detailed reports.
  • Adjusted settings for format, page layout and line spacing.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Organized and filed data in appropriate locations for easy access to essential information.

Supervisor

The General Surveyors of India
Ghaziabad
08.2009 - 05.2012
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained new employees on company policies and operational procedures effectively.
  • Monitored inventory levels and managed supply orders to meet production needs.
  • Resolved employee conflicts through effective communication and mediation strategies.
  • Collaborated with upper management to align operational goals with company objectives.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Created new strategies for improving customer service standards within the organization.
  • Negotiated with suppliers to secure cost-effective resources.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Operations Executive

Hariom Shipping Co. Pvt
DELHI
12.2007 - 06.2009
  • Monitored cargo status and updated clients on shipment progress regularly.
  • Trained junior staff on industry practices and company procedures for freight forwarding.
  • Organized transportation of goods by air, sea or land to meet customer requirements.
  • Resolved any issues that arose during the freight forwarding process in a timely manner.
  • Coordinated with overseas agents regarding documentation preparation and cargo tracking.
  • Ensured accurate completion of all required paperwork including bills of lading, commercial invoices, packing lists, insurance certificates.
  • Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Tracked and traced air shipments in order to maintain current status information.
  • Created reports on shipment status for customers and management review.
  • Analyzed shipping routes to determine how to minimize environmental impact.
  • Assisted in developing new business opportunities through networking events.
  • Analyzed market trends in order to recommend suitable solutions for customers' logistics requirements.

Telephone Operator

Microtek International Pvt Ltd
DELHI
02.2007 - 11.2007
  • Assisted customers by providing information and resolving inquiries.
  • Maintained call logs and records for accurate tracking of communications.
  • Coordinated with departments to relay messages and support operations.
  • Trained new staff on telephone protocols and customer service standards.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
  • Responded to customers' requests for assistance with various issues they were having.
  • Answered incoming calls and directed them to appropriate departments or personnel.

Assistant

Esha Plastics Pvt
DELHI
02.2006 - 01.2007
  • Designed visual content for digital marketing campaigns and social media platforms.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Submitted design ideas to plan projects with managers.
  • Reviewed final layouts, making improvements and suggestions as needed.

Education

Bachelor of Arts -

Shobhit University
Delhi
12-2015

Skills

  • Equipment maintenance
  • Troubleshooting techniques
  • Safety protocols
  • Preventive maintenance
  • Root cause analysis
  • Technical support
  • Team collaboration
  • Parts replacement
  • System installation
  • Field service management
  • Mechanical aptitude
  • Safety procedures adherence
  • Customer relationship management

Timeline

Senior Executive

DP World
11.2020 - Current

Operations Analyst

Indialink
05.2012 - 11.2020

Supervisor

The General Surveyors of India
08.2009 - 05.2012

Operations Executive

Hariom Shipping Co. Pvt
12.2007 - 06.2009

Telephone Operator

Microtek International Pvt Ltd
02.2007 - 11.2007

Assistant

Esha Plastics Pvt
02.2006 - 01.2007

Bachelor of Arts -

Shobhit University

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Vikas Bohra