Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Addresses
Additional Qualification
Timeline
Generic

Vikas Chandubhai Makwana

Pune

Summary

I, Mr. Vikas Makwana, have completed my degree in BBA from Mangalam School of Management & Technology.

Overview

17
17
years of professional experience

Work History

Manager (Operations and Fraud Risk Management)

Easy Pay Pvt. Ltd.
01.2020 - Current
  • Managing the Team for Fraud cases and timely revert to the partner banks
  • (AEPS & UPI chargebacks, PreArbitration, Fraud, Recovery and many more)
  • Manage the Fraud complaints and needs to visit the cyber police station and local police station to Fill the FIR (all over India)
  • Handling many team members to check their day-to-day tasks and attendance
  • Managing the huge orders of the customers to timely deliver the products
  • Acknowledging and resolving customer complaints
  • Knowing our product inside and out so that we can manage the business
  • Also needs to resolve the consumer complaints of the customer
  • Fraud control and recovery
  • Earlier I handled the sales team for the company's products
  • (Small brief of my journey into Easy Pay - I joined this company in January 2020 as a customer care executive, during this I have also worked as a Quality analysis, then I was promoted to Relationship manager in January 2021 for the sales team handling
  • After this I was promoted again as a Manager in the Operations department in August 2022.)

Tele Sales Executive

NVD Technologies Pvt. Ltd.
02.2019 - 11.2019
  • Company Overview: (US Process)
  • Handled end-to-end operations for US Parking management clients
  • Performed internet research and collected data through number of resources online for US content aggregations clients
  • Sold the product to the customers over the call and achieved monthly targets
  • (US Process)

Customer Support Executive

Tech Mahindra
02.2018 - 10.2018
  • Company Overview: (Domestic - Jio Customer care)
  • Responsible for customer queries and complaints over the call
  • Handled large numbers of calls for Jio users
  • Worked in very high and pressured work culture in customer service
  • (Domestic - Jio Customer care)

Toll Cash Collection

L & T (Larsen & Toubro Ltd)
07.2012 - 06.2016
  • Company Overview: (Ahmedabad to Maliya highway Project)
  • Need to collect Toll cash from the customers
  • Preparing and reconciling accordingly documentation and reporting to the Supervisor or Manager
  • (Ahmedabad to Maliya highway Project)

Customer Care Executive

Vodafone Customer Care
04.2008 - 03.2009
  • Responsible for customer queries and complaints over the call
  • Handling the large numbers of the calls for Vodafone users

Education

B.B.A. -

Mangalam School of Management & Technology
01.2009

Higher Secondary School Certificate -

M. M. Shah Sanskar Vidhyalay
01.2006

Secondary School Certificate -

M. M. Shah Sanskar Vidhyalay
01.2004

Skills

  • Excellent Communication and interpersonal skills
  • Demonstrated leadership qualities
  • Coaching and training ability
  • Team Handling
  • Highly motivated
  • Fraud investigation & Recovery
  • Fraud chargebacks and Pre arbitration
  • Cybercrime Incident Reporting
  • Court Case Knowledge

Personal Information

  • Date of Birth: 12/08/86
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Gujarati

Hobbies and Interests

  • Reading books
  • Travelling
  • Volleyball
  • Cricket

Addresses

  • Permanent, Arunachal Apartments, N. 28, Near R. K. Puram Society, Munjoba Mandir road, Dhanori, Maharashtra, 411015
  • Permanent, B/h Post office, Opp Mahila Mandal, Dhrangadhra, Gujarat, 363310

Additional Qualification

Basic knowledge of Computers

Timeline

Manager (Operations and Fraud Risk Management)

Easy Pay Pvt. Ltd.
01.2020 - Current

Tele Sales Executive

NVD Technologies Pvt. Ltd.
02.2019 - 11.2019

Customer Support Executive

Tech Mahindra
02.2018 - 10.2018

Toll Cash Collection

L & T (Larsen & Toubro Ltd)
07.2012 - 06.2016

Customer Care Executive

Vodafone Customer Care
04.2008 - 03.2009

B.B.A. -

Mangalam School of Management & Technology

Higher Secondary School Certificate -

M. M. Shah Sanskar Vidhyalay

Secondary School Certificate -

M. M. Shah Sanskar Vidhyalay

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Vikas Chandubhai Makwana