Vikas Chaudhery

Leadership: Manage a team of 4 renewal executives, supporting Account Managers and Executives in the USA, fostering a collaborative environment.

CRM Management: Use NetSuite to maintain accurate customer data, track renewal opportunities, and ensure pipeline visibility.

Customer Communication: Leverage Salesforce for efficient customer communication and sales activity tracking, enhancing the renewal experience.

Revenue Growth: Increased revenue by 15% through identifying upsell and cross-sell opportunities during renewals.

Negotiation & Execution: Led the end-to-end renewal process for medium and large accounts, including contract negotiation and legal coordination.

Forecasting: Deliver precise sales forecasts, support strategic decisions by management, and ensure on-target revenue goals.

Billing & Dispute Resolution: Partner with accounting to resolve complex invoicing issues, ensuring smooth financial transactions and customer satisfaction.

Customer Service: Processed customer orders and managed proactive service delivery, ensuring high satisfaction levels.

Operational Coordination: Acted as a liaison between warehouse teams and customers to meet delivery schedules and manage logistics.

Inventory Management: Led inventory tracking and reporting, reducing variances through improved stock control processes.

Invoice Accuracy: Collaborated with accounting for accurate invoicing, reducing errors and improving financial transparency.