Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Vikas Chauhan

Vikas Chauhan

Ghazibad

Summary

A Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assitant Manager

Policybazaar.com
Gurugram
04.2024 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Senior Team Leader

Policybazaar.com
Gurugram
04.2022 - 03.2024
  • Monitored team performance and reported on metrics
  • Resolved complex customer enquiries, disputes and complaints
  • Trained, coached and mentored consultants to increase team productivity
  • Identified opportunities for process improvements to increase efficiency and effectiveness.

Team Leader

Policybazaar.com
Gurugram
10.2019 - 03.2022
  • Created training materials and conducted group trainings on new processes or procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Subject Matter Expert

Policybazaar.com
Gurugram
07.2018 - 09.2019
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Associate Sales Consultant

Policybazaar.com
Gurugram
06.2016 - 06.2018
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Followed up on sales leads through outbound calling.
  • Participated in training sessions regarding product knowledge and sales techniques.

Sales Executive

Touch core PVT. LTD.
Noida
08.2015 - 03.2016
  • Contacted current and potential clients to promote, upsell and cross-sell products and services
  • Customised service offerings to accommodate consumer needs

Education

Bachelor of Arts - Humanities

Delhi University
New Delhi, DL
01.2020

12th Standard - Arts

CBSE BOARD
New Delhi, DL
01.2014

10th Standard -

CBSE BOARD
New Delhi, DL
01.2012

Skills

  • Team development
  • Organisation strategies
  • Reports distribution
  • Training and development
  • Excel Knowledge
  • Operations Management
  • Motivational speaker
  • Recruiting and interviewing
  • Sales Growth

Certification

IRDAI certified, 2023

Accomplishments

  • Worked directly with senior leadership to develop healthy and learning environment.
  • Attended most of the trainings organized by company for management skills and creating identical personality.
  • Achieved certification through the Ministry of Home Affairs (MHA).
  • Rewarded from multiples awards monthly - quarterly for Team outstanding performance.

Languages

English
First Language

Timeline

Assitant Manager

Policybazaar.com
04.2024 - Current

Senior Team Leader

Policybazaar.com
04.2022 - 03.2024

Team Leader

Policybazaar.com
10.2019 - 03.2022

Subject Matter Expert

Policybazaar.com
07.2018 - 09.2019

Associate Sales Consultant

Policybazaar.com
06.2016 - 06.2018

Sales Executive

Touch core PVT. LTD.
08.2015 - 03.2016

Bachelor of Arts - Humanities

Delhi University

12th Standard - Arts

CBSE BOARD

10th Standard -

CBSE BOARD
Vikas Chauhan