VIKAS CHOPRA
JALANDHAR
Summary
Dynamic leader with a proven track record at Pramerica Life Insurance Limited, driving a 120% target achievement. Expert in strategic sales and team leadership, I excel in fostering relationships and enhancing customer satisfaction. My analytical thinking and coaching skills have consistently resulted in significant business growth and high-performing teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Branch Head Agency Life Insurance
Pramerica Life Insurance Limited
Ludhiana
02.2024 - Current
- Cultivated relationships with business partners to identify new opportunities and boost sales. Handled a team size of more than 120 agents.
- The Variable Distributor was launched successfully, with MDRT targets overachievement. Overall target achievement of 120%.
- Educated clients on insurance policies and coverage options to facilitate informed decision-making, to ensure quality selling.
- Designed a comprehensive training program for new brokers, increasing policy sales by 42% year-over-year.
- Maintained persistency levels of 90-95% throughout the year while achieving annual sales targets.
- Generated reports on a monthly and quarterly basis to monitor performance and highlight improvement areas.
- Effectively managed the credit of commissions to associated agents/advisors.
- Offered guidance and support to subordinate employees to enhance team effectiveness.
Senior Cluster Manager
Bajaj Allianz Life Insurance Co Ltd
Ludhiana
06.2022 - 02.2024
- Managed a team of over 22 direct reports across two clusters: Ludhiana and Jalandhar.
- Increased market share to 46% in Ludhiana and 38% in Jalandhar from previous rates of 8% and 4%.
- Achieved top rating in maiden annual performance assessment for fiscal year ending March 2023.
- Maintained persistency levels above 78% while consistently meeting sales targets throughout the year.
- Oversaw branch performance to ensure consistent achievement of sales objectives.
- Developed and implemented strategic sales plans that drove significant business growth.
- Collaborated with cross-functional teams to improve service delivery and resolve customer issues.
Branch Manager - AVP 2
Indusind Bank Limited
Amritsar & Jalandhar
07.2018 - 02.2021
- Drove business growth by managing branch operations, achieving high customer satisfaction levels.
- Mobilized CASA values, generating over 140 Crore within first 10 months.
- Provided strategic leadership to branch team, collaborating across departments to exceed sales targets.
- Ensured compliance with banking regulations while implementing effective risk management strategies.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Senior Branch Manager
HDFC Bank Ltd
Jalandhar, Nurmahal, Phagwara
09.2008 - 06.2018
- Led and managed branch operations, achieving consistent business growth and exceptional customer satisfaction. Got a tag of 'Flagship Branch' due to excellence in daily branch operations and services provided to customers.
- Provided strategic leadership to branch team, collaborating with departments to surpass sales targets.
- Oversaw compliance with banking regulations while implementing effective risk management strategies.
- Managed RM and PB portfolios to maximize profitability and ensure customer satisfaction.
- Achieved Pan India top rating in Branch Score Card for two consecutive years. I was recognized as part of the talent pool and awarded ESOPs as well.
- Maintained the highest performance ratings throughout my tenure, as I received 9 annual ratings with top ratings.
- Qualified as MDRT twice and participated in 18 international life insurance training programs.
- Consistently topped sales charts and achieved financial year budget targets year-over-year.
Branch Operations Manager
ICICI Bank Limited
Ludhiana
12.2004 - 09.2008
- Assisted with developing procedures and policies related to Trade Finance operations in accordance with regulatory requirements.
- Monitored changes in relevant legislation impacting Trade Finance operations both domestically and internationally.
- Reviewed and monitored trade finance-related transactions to ensure compliance with all applicable laws and regulations.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to the problems of corporate customers.
Customer Service Supervisor
Reliance Infostreams Pvt Limited
Navi Mumbai
12.2002 - 09.2004
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Trained new customer service representatives on company policies and procedures.
- Successfully handled a team size of 20 representatives, with high standards of call quality and customer satisfaction.
Education
Post Graduate Diploma - Marketing Management
Kurukshetra University
06.2001
Bachelor Of Commerce -
Guru Nanak Dev University
05.1998
Skills
- Multitasking ability
- Pressure management
- Communication skills
- Analytical thinking
- Team leadership
- Customer service
- Strategic sales
- Business development
- Coaching and mentoring
- Customer relationship management
Personal Information
Date of birth: 01/22/78
Place of birth: Dhariwal, Dist. Gurdaspur, Pb
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Intermediate (B1)
B1
Certification
- KYC & AML Certification
- IRDA
Accomplishments
- Throughout the career, I got top ratings and even received ESOPs twice
- Always achieved the allocated budgets, targets, and won as many as eight international conventions
- Awarded as Best BM for overachieving sales targets of personal loans, trade forex fees, revenue credit cards, and, above all, life insurance.
References
References available upon request.
Timeline
Senior Branch Head Agency Life Insurance
Pramerica Life Insurance Limited
02.2024 - Current
Senior Cluster Manager
Bajaj Allianz Life Insurance Co Ltd
06.2022 - 02.2024
Branch Manager - AVP 2
Indusind Bank Limited
07.2018 - 02.2021
Senior Branch Manager
HDFC Bank Ltd
09.2008 - 06.2018
Branch Operations Manager
ICICI Bank Limited
12.2004 - 09.2008
Customer Service Supervisor
Reliance Infostreams Pvt Limited
12.2002 - 09.2004
Post Graduate Diploma - Marketing Management
Kurukshetra University
Bachelor Of Commerce -
Guru Nanak Dev University
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