VIKAS DOGRA

Seeking a position, to best utilize skills and abilities in the industry, to pursue and excel as a team member in various fields which are resourceful, innovative, flexible and offers numerous opportunities of professional growth.

• Onsite client experience of activities like providing Product Training on Windows server, knowledge sharing
• (Year 2018 & 2019 – Japan)
• Went to Japan Sapporo to deliver Training and upskill Concentrix Japan Team year 2019 Duration: - September 09, 2018 - October 05, 2018 1101 JPN Sapporo - Sosei Square
• Went to Japan Sapporo to deliver Training and upskill windows performance team for Bell System24 in year 2018
• Duration: - July 07, 2019 – September 15, 2019
• Building name: NOASIS 3.4
• Street address: Kita 3-jo Nishi 4-chome 1-1 Chuo-ku, Sapporo 060-0003
• Landmark: Akarenga Terrace
• Floor: 19 East
• Oles & Responsibilities:-
• Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service
• Assist in evaluating the performance of associates using tools available such as assessments
• Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
• Responsible for achieving individual training performance metrics
• Support the transition of trainees from training to production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
• Design, prepare and order educational aids and materials
• Gather feedback from trainers and trainees after each educational session
• Maintain updated curriculum database and training records
• Manage and maintain in-house training facilities and equipment
• Research and recommend new training methods, like gamification, Quiz and other interactive learning activities
• Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities
• Daily Task:-
• RA for Japan Team as a Tech Lead
• Reviewing the Japan cases
• Answering the support engineer queries that you will get via email
• Checking and reviewing the High Age Cases
• S per our working culture Japan works differently so the 3x procedure is for 3 weeks not for 3 days
• Need to provided training to the team
• Conducting KM (Written or Verbal) every week
• Maintaining Case Idle ness of the cases , Case idle ness period is for one week
• Single point of escalation for Japan team (Ops and tech).

• Certified MCSA Windows Server 2012