Mirtunjay Pandey
Ghaziabad
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Sales Team Leader
Altruist Technologies Pvt.Ltd.
Noida
09.2022 - 07.2025
- Led sales team in developing strategic initiatives to enhance customer engagement.
- Trained and mentored new team members on effective sales techniques.
- Managed inventory levels to ensure product availability during peak sales periods.
- Monitored daily sales activities and provided feedback to team members.
- Analyzed CRM data to identify trends and optimize user experiences.
- Facilitated regular meetings to discuss process improvements and team goals.
- Developed strategies for improving customer service levels within the organization.
- Established KPIs for measuring the performance of the CRM operations team and monitored progress against them regularly.
- Facilitated training sessions for team members to improve service delivery skills.
- Implemented process improvements to optimize workflows and reduce turnaround times.
- Monitored team performance and provided guidance on processes and procedures.
- Reviewed existing processes and procedures related to service delivery operations and proposed changes where necessary.
Outbound Team Leader
Germanium Technologies Ltd.
Noida
07.2021 - 08.2022
- Led outbound communication efforts to enhance customer engagement and satisfaction.
- Coordinated team activities and schedules to ensure timely delivery of services.
- Trained new team members on company policies and outbound procedures.
- Monitored team performance and provided feedback for continuous improvement.
- Developed strategies to streamline outbound processes and improve efficiency.
- Evaluated outbound calls in order to identify areas of improvement or best practices.
- Reviewed customer complaints, identified root causes of problems and implemented corrective actions accordingly.
Team Leader
Cogent E services Pvt.Ltd.
Noida
02.2017 - 11.2020
- Assisted team members in resolving customer inquiries and service issues.
- Maintained accurate records of team performance and activities daily.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Analyzed company's expenditures and developed financial models.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Data Entry Operator
Apen Technologies
Noida
12.2015 - 12.2017
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Entered and updated data into company databases for accurate record-keeping.
- Utilized data entry software to streamline information input and retrieval processes.
- Updated existing data records and deleted unnecessary files.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Customer Care Executive
M/s Sarva Services Cape Pvt. Ltd.
Noida
03.2014 - 03.2015
- Assisted customers with inquiries via phone and email channels.
- Resolved customer complaints by following established procedures and guidelines.
- Provided product information and troubleshooting support to customers.
- Maintained detailed knowledge of company products and services for effective assistance.
- Escalated complex issues to senior staff for further resolution as needed.
- Resolved customer issues in a timely manner.
- Provided support during peak periods of activity.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Education
Bachelor of Arts -
Gramodhar Mahavidyalya
Aligarh11-2017
Skills
- Customer relationship management
- CRM data analysis
- Sales strategy development
- Key performance indicators
- Team building
- Leadership effectiveness
- Problem solving
- Call center operations
- Customer satisfaction
- Problem-solving abilities
- Multitasking capacity
- Teamwork and collaboration
Accomplishments
- Got an appreciation certificate while launching new software MAGICAE NXT from client 'Whirlpool'
- Got an appreciation certificate for outstanding performance in Q4 22-23 from Altruist
- Best team leader certificate in the months of February and March from Altruist
Timeline
Sales Team Leader
Altruist Technologies Pvt.Ltd.
09.2022 - 07.2025
Outbound Team Leader
Germanium Technologies Ltd.
07.2021 - 08.2022
Team Leader
Cogent E services Pvt.Ltd.
02.2017 - 11.2020
Data Entry Operator
Apen Technologies
12.2015 - 12.2017
Customer Care Executive
M/s Sarva Services Cape Pvt. Ltd.
03.2014 - 03.2015
Bachelor of Arts -
Gramodhar Mahavidyalya
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