Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Vikas G

Bengaluru

Summary

Microsoft Teams Administrator with over 3.5 years of enterprise IT operations experience at Capgemini, focusing on incident investigation, system troubleshooting, customer escalations, and root-cause analysis.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Microsoft Teams Administrator

Capgemini
Bengaluru
03.2022 - Current
  • Provide Tier-2/3 operational support for Microsoft Teams across a large enterprise environment.
  • Own end-to-end incident resolution for Teams issues involving meetings, calling, presence, apps, Copilot, and integrations.
  • Perform technical investigations using tenant policies, diagnostics, logs, and Microsoft admin tools.
  • Reproduce reported issues to validate root cause and distinguish platform vs user-side problems.
  • Work directly with Microsoft Support Engineers for deep technical escalations.
  • Analyze recurring tickets and identify systemic issues, contributing to long-term fixes.
  • Communicate clearly with business users and Workplace teams during high-impact outages.
  • Investigated Voice Isolation failures impacting multiple users and worked with Microsoft to confirm tenant behavior.
  • Handled sensitive data retention, chat deletion, and compliance-related cases with clear technical explanations.
  • Regularly trusted with escalated tickets and executive-facing users due to strong problem ownership.

Education

Bachelor’s Degree - Electronics And Communication Engineering

Aurora’s Technological & Research Institute
Hyderabad
05-2021

Skills

Platforms & Admin
Microsoft Teams, Skype for Business → Teams Migration, Microsoft 365, Azure AD / Entra ID, Enterprise Applications, Teams Copilot

Incident & Operations
Incident & Escalation Management, P1/P2 Handling, Root Cause Analysis, Issue Reproduction, Platform Stability, Problem Management

Diagnostics & Data
Log Analysis, Tenant & Policy Validation, Failure Analysis, Trend Analysis, Excel Reporting

Automation & Tools
PowerShell for diagnostics and configuration support, Microsoft 365 & Teams Admin Portals

Change & Release
IT Change Management, Feature Rollouts (Voice Isolation, Custom Emojis), App-Centric Migration, Release Coordination

Stakeholder & Service
Stakeholder & Client Communication, Cross-Team Collaboration, SLA Ownership, Documentation & Knowledge Management

Certification

  • Microsoft MD-102 – Endpoint Administrator
  • Microsoft Azure Administrator
  • Microsoft Azure Fundamentals
  • Microsoft Azure AI Fundamentals

Accomplishments

Recognized by senior engineers for ownership and execution of the Skype for Business decommissioning project.

Timeline

Microsoft Teams Administrator

Capgemini
03.2022 - Current

Bachelor’s Degree - Electronics And Communication Engineering

Aurora’s Technological & Research Institute

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Vikas G