VIKAS GAUTAM

• Directed last mile operations handling 17,000+ shipments daily across 27,000+ pin codes PAN India with a 500+ member team.
• Reduced delivery delays through route optimization and vendor coordination.
• Ensured 100% SLA/TAT compliance and appointment-based deliveries.
• Implemented GPS tracking for real-time performance monitoring and recovery of holding charges.
• Achieved same-day delivery for pre-12 PM hub arrivals.
• Managed escalations and achieved 100% digital POD implementation.
• Cleared 90+ day shipment backlog, optimizing warehouse space utilization.
• Developed multiple operational support modules to reduce manual calls/emails.
• Strengthened client trust by resolving escalations and introducing corrective action plans.
• We recovered ₹10 lakhs in vehicle holding charges at the customer end by creating a new module.
• Inventory Management
  
  Oversaw inventory levels across multiple warehouses, ensuring accurate receipt and dispatch of stock.
  
  Led warehouse teams to manage daily deliveries, record new shipments, and maintain real-time inventory accuracy.
  
  Evaluated new stock inflow, analyzed DEPS, and implemented process improvements for efficient space utilization.
• Vendor Management: -
• Believes to hire best vendors & suppliers, fit the company's
  demand & Cost. Includes managing Vendor Contracts, negotiating rates, their deliverables,
  working collaboratively to co-develop new processes, managing compliance as well as
  Payouts of Vendor Invoices
• Multi-Mode Deliveries
  
  Handled Air, Train, and Speed Mode deliveries ensuring on-time performance, SLA adherence, and optimized cost efficiency.
  
  Coordinated with vendors and ground teams to streamline fast-track shipments and reduce transit delays.

Key Client : Zydus Healthcare / Zydus Lifesciences/Flipkart/Herbalife and CSD etc.

• Monitored and maintained warehouse inventory ensuring SLA compliance.
• Increased productivity by 25% while reducing headcount by 10%.
• Developed and implemented safety programs achieving zero incidents.
• Prepared MIS reports for management decision-making.
• Designed new SOPs with operational modifications for efficiency.
• Strengthened client relationships and grievance handling.
• Enhanced customer satisfaction by implementing feedback-based process improvements./

Key Client: TATA MOTOR LTD.

• Managed strategy, planning, and execution of end-to-end logistics (First/Last Mile, Inbound, Outbound).
• Oversaw demand planning, forecasting, and customer satisfaction.
• Implemented cost analysis, quality initiatives, and process changes.
• Coordinated with vendors and drivers for timely transshipments and deliveries.
• Monitored SLA compliance and ensured timely payments recovery.
• Led ground teams to improve delivery strike rate and transshipment efficiency.
• Prepare SLA report on Daily & monthly basis and share with customer.