Vikas Ghadge
Mumbai
Summary
Join a Growing Organization and Contribute to Growth in the organization by utilizing my knowledge and experience to the maximum. Personable and dedicated Customer Service Representative with extensive experience in IT/Telecom industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Application Support Team Lead
Reliance Jio Infocomm Pvt. Ltd.
Mumbai
07.2017 - Current
Application Support Team Lead
ASM Pvt. Ltd.
Mumbai
04.2017 - 07.2017
Associate Tech Specialist
Techmahindra Ltd
Mumbai
01.2015 - 04.2017
- Performed troubleshooting activities to identify root cause of application issues.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
- Participated in regular meetings with senior management regarding project status updates.
- Provided technical support to users on various applications and software products.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with other teams to ensure successful delivery of services.
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
- Ensured compliance with established service level agreements.
- Developed and maintained system documentation for all supported applications.
- Identified, analyzed, and resolved application-related issues in a timely manner.
- Implemented process improvements to increase efficiency and effectiveness of application support operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.Devops Engineer
Sr. Consultant
Cybercom Datamatics Information Solutions Pvt Ltd.
Mumbai
03.2010 - 12.2014
- Configuration management using puppet and ansible tool.
- Infrastructure & application setup on a cloud-based environment. Have worked on below AWS cloud technologies a) VPC b) EC2 c) Archiving application logs to S3 bucket & glacier. d) Route 53 e) Cloud watch (Monitoring instances & configure alarms) f) IAM (Create users & assign them appropriate rights/policies, Implementing multifactorial authentication i.e. hardware & software token) g) Creating auto scaling configuration. h) Disaster recovery planning. i) Mongodb replica set configuration on Amazon instances. j) Configure mod security & other security tool. k) Security patching Amazon instances. l) AMI management using open source tools like Packer.
- Successfully implemented the packer tool to automate deployment on Amazon environment.
- Install & Upgrade tomcat, apache, java for hosting java application on Linux servers.
- Installation & management of postgres & mongodb database servers.
Linux System Administrator
Hostway Solutions Pvt. Ltd.
Mumbai
07.2008 - 03.2010
- Provided technical support to users with varying levels of experience.
- Monitored performance metrics such as disk space utilization, memory usage, CPU load.
- Implemented backup strategies for the Linux servers using technologies such as Rsync or tar archives.
- Implemented network security improvements to resolve vulnerabilities.
- Configured and managed software packages like Apache web server, MySQL database server and FTP services.
- Configured and updated Linux servers with latest releases and patches.
- Ensured security and integrity of the server through regular patching and system updates.
- Maintained user accounts, assigned privileges and monitored user access rights.
- Promoted continuous improvement for IT governance processes.
- Created cron jobs to automate periodic tasks such as log rotation, backups.
- Increased system security and performance with proactive changes.
- Performed patch, update, security scanning and configuration to meet OS performance mandates.
- Developed automation scripts for routine tasks using shell scripting languages like Bash or Python.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Linux System Engineer
HCL Infosystems Ltd.
Mumbai
07.2007 - 01.2008
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Created user accounts and managed permissions on the file system level for multiple users.
- Troubleshot hardware related issues on Linux systems including kernel panics and boot errors.
- Provided technical guidance for system development and troubleshooting.
- Developed scripts to automate various system administration tasks.
- Provided technical support for users experiencing issues with Linux-based systems.
Education
Bachelor of Science in Information Technology -
Mumbai University
01.2007
Diploma in Electronics & Communication -
Mumbai University
01.2005
HSC -
Bhawans College
01.2002
SSC -
Vidyanidhi High school
01.2000
Skills
- Defect Identification
- User Training
- Performance Optimization
- Configuration Management
- Project Coordination
- Application Support
- Technical Troubleshooting
- System Optimization
- Report Preparation
- Teamwork and Collaboration
- Issue and Resolution Tracking
- UNIX Shell Scripting
- Software Upgrades
- Problem-Solving
- Troubleshooting Network Issues
- Customer Communication and Empathy
- AWS cloud services
- CA API Gateway administration
- Google Apigee Gateway administration
- Nodejs
- Ansible automation tool
- Nagios monitoring tool
Certification
- Red Hat Certified Engineer, 805008064431865
- IBM certified p system administrator
Personal Information
- Date of Birth: 06/14/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Award from Sony client for successfully migrating application from inpremise datacentre to aws cloud.
- Appreciation from teams within organization for supporting migration project of banking client.
- Implementation of opensource Bacula project to take application backup.
- Successfull migration of API's from CA API gateway stack to Google Apigee gateway.
Languages
Marathi
First Language
Hindi
Intermediate (B1)
B1
English
Advanced (C1)
C1
Timeline
Application Support Team Lead
Reliance Jio Infocomm Pvt. Ltd.
07.2017 - Current
Application Support Team Lead
ASM Pvt. Ltd.
04.2017 - 07.2017
Associate Tech Specialist
Techmahindra Ltd
01.2015 - 04.2017
Sr. Consultant
Cybercom Datamatics Information Solutions Pvt Ltd.
03.2010 - 12.2014
Linux System Administrator
Hostway Solutions Pvt. Ltd.
07.2008 - 03.2010
Linux System Engineer
HCL Infosystems Ltd.
07.2007 - 01.2008
Bachelor of Science in Information Technology -
Mumbai University
Diploma in Electronics & Communication -
Mumbai University
HSC -
Bhawans College
SSC -
Vidyanidhi High school
- Red Hat Certified Engineer, 805008064431865
- IBM certified p system administrator
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