Vikas GOMES
Vadodara
Overview
26
26
years of professional experience
Work History
OWNER
Simran's Cutz &Colors Cosmetics & Beauty Products
Vadodara
01.2021 - 04.2025
- Developed and implemented successful sales strategies to meet business goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Administrative Assistant
Hotel Aum Regency
Vadodara
01.2020 - 12.2020
- Updated contact lists regularly when changes occur in employee status or contact information.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Sales Executive
Hotel Casa
Vadodara
03.2019 - 12.2019
- Cultivated relationships with existing customers to encourage repeat business.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Identified new potential markets and developed plans for targeting them.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Used cold calling and networking to sell products and services.
Owner
Nishu's Cafe
Vadodara
01.2017 - 02.2019
- Managed daily operations of business, including hiring and training staff.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Partner
Nishu's Thali Junction Tiffin/Outdoor Catering
Vadodara
06.2016 - 12.2017
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Marketing Manager
Siddharth Palace Hotel
Vadodara
04.2014 - 05.2016
- Maintained relationships with key customers through regular communication.
- Monitored competitors' activities to keep up with industry trends.
- Worked with management team to oversee and monitor marketing strategy.
- Collaborated with other departments to coordinate strategic marketing activities.
Front Office Manager
Siddharth Palace Hotel
Vadodara
06.2007 - 03.2011
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed customer feedback data to identify areas of improvement.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Implemented standard operating procedures to improve guest check- and -out process.
Agent Advisor
Max NewYork Life Insurance Co. Pvt. Ltd.
Vadodara
08.2006 - 04.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
Front Office Incharge
Siddharth Palace Hotel
Vadodara
05.2000 - 07.2006
- Maintained accurate records of all guests' bookings and payments.
- Resolved customer complaints in a timely manner.
- Handled customer complaints in a professional manner.
- Supervised front office staff, including hiring and training new employees.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Coordinated with other departments to ensure smooth operations.
- Responded promptly to inquiries from guests or potential customers via phone or email.
Collections Agent
Disha Services(Collection Agency of Standard Chartered Bank for Credit Card)
Vadodara
06.1999 - 11.1999
- Maintained accurate records of collection activities in database system.
- Resolved complex issues that arose during the collections process.
- Updated account status records and collection efforts.
Education
Master of Commerce - Accounting
Maharaja Sayajirao University
Vadodara04-1999
Skills
- Sales strategy
- Social media marketing
- Inventory management
- Vendor negotiation
- Customer relationship management
- Market analysis
Timeline
OWNER
Simran's Cutz &Colors Cosmetics & Beauty Products
01.2021 - 04.2025
Administrative Assistant
Hotel Aum Regency
01.2020 - 12.2020
Sales Executive
Hotel Casa
03.2019 - 12.2019
Owner
Nishu's Cafe
01.2017 - 02.2019
Partner
Nishu's Thali Junction Tiffin/Outdoor Catering
06.2016 - 12.2017
Marketing Manager
Siddharth Palace Hotel
04.2014 - 05.2016
Front Office Manager
Siddharth Palace Hotel
06.2007 - 03.2011
Agent Advisor
Max NewYork Life Insurance Co. Pvt. Ltd.
08.2006 - 04.2007
Front Office Incharge
Siddharth Palace Hotel
05.2000 - 07.2006
Collections Agent
Disha Services(Collection Agency of Standard Chartered Bank for Credit Card)
06.1999 - 11.1999
Master of Commerce - Accounting
Maharaja Sayajirao University