Vikas Gupta

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Key responsibilities:

• As per Agile methodology, working on stories, attending the scrum calls, iteration calls, and client meetings.
• Experience in implementing end-to-end ITSM Core Module, Portal, CMDB, HRSD, and enhancements.
• Performed the creation of application modules, portal widgets, tables, forms, templates, and usage of personalized form layout, dictionary, UI policies, UI actions, and data policies.
• Created reports, dashboard, users, roles, department, groups, locations.
• Written business rules, client scripts, UI policies, and script includes to fulfill the client’s requirements.
• Created workflow, Flow Designer, order guide, variables, variable sets, and UI forms for service catalogs and record producers.
• Configured the inbound email action to generate an incident for a specific issue.
• Created response and resolution SLAs, and email and inbound email notifications as requested.

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Project Name : Applied Materials

Description: Support provided for the existing modules, including enhancements and troubleshooting for any issues faced.

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Role: - ServiceNow Developer

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Roles and Responsibilities:

• Issues tracked via incidents, worked on understanding the issue, troubleshooting, reproducing it, and also fixing the same.
• We have designed the Custom Application with service specifications, resource specifications, decomposition rules, tables, fields, and workflows using the Flow designer, and configured the product order form with the technical product document table.
• Utilized email scripts to monitor SLA (Service Level Agreement) adherence, and send notifications to stakeholders when SLA breaches were imminent.
• Daily interaction with clients, giving updates on development, and taking inputs from them.
• We have used Client Scripts, Business Rules, UI Action, Script Includes, UI Policy, Flow Designer, Related Lists, Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc.
• Update set capturing and moving customizations to different instances using source control.
• As per Agile methodology, we worked in sprints and stories, scrum calls, iteration calls, and retrospective meetings.

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Project Name: ServiceNow

Description: SNOW is an internal portal for employees where they can raise any kind of requests and issues.

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Role: ServiceNow Developer.

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Roles and Responsibilities:

• Developed Service Catalog items, order guides, record producers, variable sets, UI policies, data policies, UI actions, client scripts, script includes, and business rules to automate ITSM processes.
• Followed best practices of ServiceNow for coding and review.
• Managed update sets for capturing and moving customizations to different instances.
• Established response and resolution SLAs, and email notifications.
• Designed variables, variable sets, and UI forms for service catalogs and record producers.
• Implemented workflow for service catalog development.
• Enabled users to raise requests in the catalog based on their requirements.
• Customized applications, tables, fields, and workflows.
• Utilized UI action, script includes, UI policy, and import set transform maps.