Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Acquisition
LENOVO
08.2023 - Current
Captured new market share by optimizing business strategies and launching products to diversify offerings.
Developed and executed customer acquisition strategies to increase customer base.
Identified potential customers through market research, industry contacts and other sources.
Customer Service Specialist
CROMA ( Infiniti retail ltd )
12.2021 - 07.2023
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Followed up with customers after transactions to ensure satisfaction levels were met.
Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
Senior Sales Specialist - Customer Acquisition at National Bank of Ras-Al Khaimah PJSCSenior Sales Specialist - Customer Acquisition at National Bank of Ras-Al Khaimah PJSC