Vikas Gupta
New Delhi
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Acquisition
LENOVO
08.2023 - Current
- Captured new market share by optimizing business strategies and launching products to diversify offerings.
- Developed and executed customer acquisition strategies to increase customer base.
- Identified potential customers through market research, industry contacts and other sources.
Customer Service Specialist
CROMA ( Infiniti retail ltd )
12.2021 - 07.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
Education
Bachelor of Arts - Humanities
University of Delhi
01-2025
Skills
- Customer Service
- Multitasking
- Time Management
- Brand Development
- Bid Request Management
- Customer Billing
- Strategic Planning
- Sales Targeting
- Decision-Making
- Sales Process
- Employee Retention
- Inventory Management
- Direct Sales
- Client Base Retention
- Discount Rate Requirements
- Closing Techniques
- Customer Acquisition
Languages
- Hindi, First Language
- English, A1 Beginner
Languages
English
Intermediate
B1
Hindi
Beginner
A1
Timeline
Customer Acquisition
LENOVO
08.2023 - Current
Customer Service Specialist
CROMA ( Infiniti retail ltd )
12.2021 - 07.2023
Bachelor of Arts - Humanities
University of Delhi