VIKAS GUPTA
Gurgaon
Summary
With over 10 years of extensive and professional experience in the storage domain, spanning multiple NAS/SAN/Backup and Object products. Passionate about working with technologies like Storage, backup, Virtualization, Networking, and Linux platforms. Skilled in problem-solving, innovating, and optimizing performance, along with the ability to interact with individuals at all levels.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Storage Administrator
M3BI Zensar (Client – American Express)
01.2023 - Current
- Supported American Express client environment as senior storage Administrator at M3BI Zensar, managing multiple storage products such as PowerMax, NetApp, Qumulo, Pure, Cloudian, and Cohesity Backup.
- Restoring the VM's and files.
- Troubleshooting the backup failure jobs.
- Configuring backups.
- Performing DR activities.
- Handled daily replication tasks for NetApp DR activities, PowerMax SRDF, NetApp SnapMirror, and Pure replication.
- Collaborate with HW vendors for any replacement in the storage environment.
- Plan and implement upgrades of the storage products.
- Worked with American Express in-house tools such as SSC and Skye to simplify user requirements.
- Partnered with application teams to review use cases, replication options, test-environment setup, and performance tuning.
- Performed capacity forecasting by reviewing growth patterns across products, regions, and storage technologies.
- Built shared and dedicated Cloudian clusters on Intel and Dell hardware servers to provide S3 storage solutions for application teams.
- Managed restores, zoning, host creation, LUN creation, protection groups, and host-to-server mapping while troubleshooting application-reported performance issues requiring networking, Linux, and storage systems expertise.
- Completed daily NFS, CIFS, and VM restores for NetApp and Cohesity Backup clients.
- Worked in ServiceNow to implement and resolve change, incident, and problem tickets.
- Contributed to product documentation, customer knowledge base content, and best-practice guides to improve user understanding and experience.
- Contribute to product documentation, customer knowledge base, and best practices guides to enhance user understanding and experience.
Customer Success Engineer 2
RUBRIK
09.2022 - 01.2023
- Working as a Customer Success Engineer for Rubrik Backup Device.
- Addressing customer queries with in SLA.
- Performing upgrades.
- Troubleshooting all the upgrade failure issues.
- Working on a backup failure issues.
Technical Support Engineer 2
DELL EMC
08.2021 - 09.2022
- Working as a Level-2 engineer (L2) for DELL EMC midrange products Unity, VNX and eNAS.
- Handling customer opened service requests related to technical, upgrade and performance issues.
- Experienced in SAN and NAS architecture, Provisioning storage and storage migration.
- Working actively with Recovery/Escalation Engineering and try to figure out the Root cause Analysis of the issues faced and ensuring to bring the entire environment stable and fix the issue.
- Worked on Unity/VNX critical DU situations, block, file, replication and upgrade failed issues.
- Worked on issues between VMware and Unity issues, backup and snapshot issues on Unity and VNX.
- Working actively with Recovery/Escalation Engineering and try to figure out the Root cause Analysis of the issues faced and ensuring to bring the entire environment stable and fix the issue.
- Resolve storage hardware, software, connectivity and configuration issues, analysing VNX and Unity storage arrays performance.
- Creating NFS export and SMB shares.
Technical Consultant
TEKsystems Inc (Client: Hewlett Packard Enterprise)
05.2019 - 07.2021
- All the hardware and product issues on brocade
- Connectivity issues between servers with Storages using different topologies.
- Creation of LUNs from Storages and assigning that to Servers.
- Perform Daily Health Checks for the storage arrays and SAN Switches in the Environment.
- Allocating the capacity as per the capacity Analysis shared by Customer.
- Creation of Hosts and Host-Groups on Storages.
- Installation and configuration of Brocade Switches.
- Plan and upgrade storage arrays Patch/firmware updates.
- Provide hardware diagnostics, break fix support.
- Resolving issues with the backup server and the libraries.
- Performing a Firmware upgrade on Switches from GUI or monitor it.
- Assisting customers for hardware error occurs in Tape Library.
- Attending client calls for SAN issues.
- Diagnosed, researched and resolved storage issues using vendor resources and other support methods.
- Troubleshooting and fixing the hardware and software related issues for below products.
- HPE MSA series (P2000, 2040, 2042, 1040, 2050, 2052, 1050)
- HPE MSL series (G2 Autoloader, 2024, 4042, 6480, 8092)
- SAN Brocade and Cisco Switches
- HPE Storeonce
- HPE ESL and HPE EML
- All Tape Libraries
Storage Engineer
WIPRO TECHNOLOGIES
11.2016 - 05.2019
- Worked on Hardware issues by supporting DELL EMC VMAX and DMX series.
- Troubleshooting the hardware errors, replacing the failed components.
- Working on Symcli
- Creating thin devices, configuring 2-way replication.
- Handling the error codes for all the VMAX storage box.
- Use to run Health Checks and Power Checks in the array
- Worked on SRDF Issues
- Worked on Replication Issues
- Given a Chat support to the Customer
- Involves configuration and quoting of various HW and SW products of Dell EMC and its partners (DMX, VMAX and VMAX3).
Education
B.Tech - IT
SRMCEM
Lucknow01-2016
Intermediate -
VSMPS
Kanpur01-2012
High School -
UCS
Nainital01-2010
Skills
- Storage and Backup – DELL EMC Vmax, Powermax, PURE Storage, Qumulo, Cohesity, backup Netapp (AFF & FAS), Cloudian, Dell iDRAC and Intel Server
- Fabric/SAN Switches: Cisco MDS and Brocade
- ServiceNow, Unisphere, AIQUM, Graphana, Cloudian Management, HyperIQ, Spectrum, Purity Console, iDRAC and BMC Console
- Plan Upgrades of storage products
Personal Information
- Title: Senior Storage Administrator in M3BI Zensar
- Date of Birth: 1995-08-05
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- DELL EMC Certified Information Storage Associate V3 and V4 versions
- DELL EMC Specialist – Implementation Engineer, Dell EMC Unity Solutions Version 2.0
- Linux Administration with Scripting from Hewlett-Packard Education Services
- Rubrik Certified Associate: CDM Cluster Management
Awards
Received appreciations from Customer Engineer for assisting them onsite., Received appreciation for my work in terms of 3 victory badge., Received multiple CSAT'S and achieved the target every quarter.
Expertise
- NAS Storage
- SAN storage
- Backup
- Object
PERSONAL PROFILE:
- Father's Name :JAGDISH GUPTA
- Languages Known : English & Hindi
Timeline
Senior Storage Administrator
M3BI Zensar (Client – American Express)
01.2023 - Current
Customer Success Engineer 2
RUBRIK
09.2022 - 01.2023
Technical Support Engineer 2
DELL EMC
08.2021 - 09.2022
Technical Consultant
TEKsystems Inc (Client: Hewlett Packard Enterprise)
05.2019 - 07.2021
Storage Engineer
WIPRO TECHNOLOGIES
11.2016 - 05.2019
B.Tech - IT
SRMCEM
Intermediate -
VSMPS
High School -
UCS