Vikas Kumar

• Cultivated a forward-thinking, inclusive, and performance-driven culture that embraced innovation, particularly in AI development, to drive industry leadership.
• Led strategic partnerships and business relationships, negotiating contracts and resolving conflicts while identifying opportunities for AI integration.
• Evaluated departmental performance and collaborated with leadership to refine processes, incorporating AI solutions to improve efficiency and scalability.
• Fostered a collaborative environment by engaging openly with staff and leadership, encouraging feedback and cross-functional innovation, including AI-based initiatives.
• Oversaw high-impact financial decisions, leveraging AI-driven analytics to reduce material losses and maximize profitability.
• Directed market expansion strategies, integrating AI capabilities to meet evolving customer needs and enhance competitive positioning.
• Developed and implemented foundational business processes, including AI-powered tools for operations, analytics, and customer engagement.
• Monitored and analyzed key business metrics, using AI algorithms to forecast trends and adjust supply chain and demand strategies accordingly.
• Addressed employee and management concerns through data-driven insights, implementing AI-supported compliance and performance monitoring systems.

• Drove telecom excellence by enhancing system performance through rigorous testing methodologies, identifying key areas for optimization and continuous improvement.
• Delivered exceptional client support, managing inquiries with professionalism, technical expertise, and a commitment to customer satisfaction.
• Translated complex technological challenges into clear, actionable frameworks and structured solution roadmaps.
• Strategically reduced total cost of ownership by outsourcing non-critical IT services, while retaining control over core telecom and infrastructure functions.
• Chaired technology steering committees to foster cross-functional collaboration, ensuring telecom and IT strategies aligned with broader business objectives.
• Led the design and development of a high-performance CPaaS platform, supporting over 200 million SMS per month and 1+ billion API requests, showcasing scale and operational excellence in telecom.
• Spearheaded the integration of advanced telecom solutions, including AI-driven communication tools and real-time analytics platforms.
• Facilitated continuous team development through targeted training programs, upskilling staff in telecom innovation, AI applications, and emerging technologies.
• Provided decisive project leadership in fast-paced, technology-driven environments, consistently balancing multiple priorities to deliver high-impact results.

• Spearheaded technological innovation as CTO of Ninja Dialer, driving the strategic vision and execution of the company’s telecom and contact center platform.
• Championed cutting-edge technologies, integrating AI, machine learning, and cloud-native solutions to elevate system performance, scalability, and customer experience.
• Led the creation and execution of a forward-looking product roadmap, translating business objectives into prioritized, actionable technical initiatives with timely delivery.
• Cultivated a culture of continuous improvement across engineering teams, delivering regular updates to enhance platform reliability, user experience, and cybersecurity.
• Directed the end-to-end development of telecom features that positioned Ninja Dialer as a leader in contact center innovation and CPaaS integration.
• Collaborated cross-functionally with product, marketing, and sales teams to ensure all technical advancements aligned with market needs and strategic goals.
• Maintained strong stakeholder engagement through transparent communication on technology updates, performance metrics, and innovation strategies.
• Demonstrated deep industry insight into contact center technologies and telecom trends, enabling proactive adaptation to evolving client demands.
• Led and inspired high-performing engineering teams, fostering collaboration, ownership, and continuous professional development.
• Applied advanced problem-solving and analytical capabilities to resolve complex technical challenges and deliver scalable, impactful telecom solutions.

• • Resolved operational issues and enhanced service quality by identifying problems and implementing effective solutions.
  • Demonstrated a consistent ability to create innovative approaches to complex challenges.
  • Accurately completed documentation and quickly addressed discrepancies to ensure resolution.
  • Adapted swiftly to new environments, technologies, and responsibilities with minimal training.
  • Highly self-motivated with a strong sense of accountability and ownership.
  • Served as team lead on group projects, effectively delegating tasks and offering constructive feedback.
  • Quickly learned and applied new technologies and software to enhance productivity.
  • Prioritized and managed time effectively to meet tight deadlines consistently.
  • Thrived in dynamic, high-pressure work settings by maintaining focus and efficiency.
  • Supported daily operations with a collaborative and results-driven approach.
  • Rapidly acquired new skills and concepts, demonstrating adaptability and a growth mindset.
  • Enhanced interpersonal and communication abilities through consistent team and client interactions.
  • Consistently met deadlines in fast-paced environments while maintaining high quality standards.
  • Applied strong analytical thinking to develop practical solutions to difficult problems.
  • Managed multiple projects simultaneously, showcasing excellent organizational and time management skills.

• Improved overall software efficiency by proactively identifying, troubleshooting, and resolving coding issues across multiple platforms.
• Reduced deployment risks and resource waste by detecting and fixing bugs early in the development lifecycle.
• Developed robust software solutions for both desktop and mobile operating systems, ensuring cross-platform compatibility and performance.
• Streamlined development workflows by creating and maintaining reusable code libraries, significantly accelerating feature implementation across projects.
• Engineered dynamic user interfaces tailored to evolving organizational needs, delivering scalable and flexible user experiences.
• Designed and implemented custom music-on-hold features to enhance caller engagement and brand perception.
• Developed and deployed advanced queue management systems to improve call distribution efficiency and support high-volume contact center operations.
• Created comprehensive tools for Direct Inward Dialing (DID) management, enabling seamless call routing and operational scalability.
• Customized Interactive Voice Response (IVR) systems to automate customer interactions and optimize service delivery.
• Built integrated custom billing solutions, ensuring accurate, automated invoicing aligned with unique business requirements.