VIKAS H. JAGANI

A. IBC – L2 Compliance Team (Until 14th March 2021)

• Addressing inquiries related to AML (Anti-Money Laundering), Sanctions, and Boycott raised by Trade Operations.
• Preparing and submitting various reports concerning trade products to regulatory bodies, governance, and the Compliance department.
• Conducting quality assurance for sanctions dispositions processed under the L1 maker-checker framework.
• Performing comprehensive QA checks on transactions handled by operations, with a focus on AML, Boycott, and Sanctions compliance.
• Managing the transaction queue for L2 level inflows.

B. Singapore RSU Team (From 15th March 2021 – Present)

• Managing both manual and STP (Straight Through Processed) payments for the Singapore Consumer Group (GCG) segment.
• Processing outgoing telegraphic transfers (TT) and internal Citi-to-Citi transfers, involving debits and credits to customer accounts.
• Handling queries and providing prompt solutions for urgent transfer requests.
• Preparing reports related to foreign exchange (FX) transactions and following up on pending deals.
• Setting up and maintaining standing instructions, and generating periodic reports for relevant teams involved.

A. Job Responsibilities – Deputy Head of Section (April 1, 2017 – Dec, 2019)

• KPI/SLA Management: Ensuring that all transactions are processed within defined Turnaround Time (TAT), maintaining a ZERO error rate, and preventing customer complaints or financial losses. Ensuring that all transactions are processed in accordance with procedures outlined in the Standard Operating Procedures (SOP).
• Team and Personal Goals: Leading the team by providing consistent feedback on error trends, TATs, and SLA requirements. Coaching the team to achieve individual goals and providing monthly performance feedback. Facilitating upskilling sessions to keep the team updated on SOPs and process changes.
• Manager Reporting: Raising exceptions regarding team performance to help with monthly incentive plans. Tracking training completion for team members and conducting half-yearly and annual performance reviews.
• Continuous Improvement: Conducting root cause analysis (RCA) of errors and providing feedback to the team. Identifying opportunities for process improvements and preparing error slide decks to highlight DOs and DON'Ts to enhance transaction processing.
• Upskilling & Cross-Skilling: Actively participating in training for other territories and encouraging the team to develop cross-functional expertise. Ensuring team members complete HR and management courses available on the company's intranet portal.

B. Job Responsibilities – Team Lead (November 1, 2013 – March 31, 2017)

• Document Scrutiny: Ensuring that all documents are examined in compliance with UCP (Uniform Customs and Practice for Documentary Credits) and ISBP (International Standard Banking Practice) guidelines.
• Bill Lodgment: Lodging import/export bills according to the Letter of Credit, governing rules, and international banking standards, including issuing messages like MT756, MT734, and MT754.
• Bill Settlement: Managing the settlement of import/export bills via MT202 and MT103 messages.
• Queue Monitoring & Transaction Handling: Overseeing a team of 15 members to process approximately 200 transactions daily. Ensuring smooth processing and resolving issues promptly.
• Customer Support & Error Resolution: Addressing customer queries and rectifying errors in a systematic manner. Conducting root cause analysis to identify underlying issues.
• Team Education & Engagement: Leading classroom training sessions and monthly engagement meetings to educate the team on common errors and improve understanding of trade processes and workflows.

• Worked with the Standby LC team in compliance with ISP98 and UCP600 guidelines.
• Actively contributed to the migration of the reinsurance process.
• Responsible for issuance and amendments of Standby Letters of Credit (LC).
• Drafted and structured the language of Standby LCs to ensure clarity and compliance.
• Reviewed and processed transactions in a timely manner, ensuring compliance with defined turnaround standards.
• Handled incoming SWIFT messages from corresponding banks, including MT799, MT760, MT767, MT710, and MT700.
• Raised clarifications with donor locations via email when required.
• Reviewed pending transactions and performed End-of-Day (EOD) reconciliation on a daily basis.

• Conducted audit work for various clients in compliance with regulatory standards.
• Filed Sales Tax, Income Tax, and Service Tax returns.
• Prepared Statements of Total Income for individuals and businesses.
• Managed scrutiny matters and coordinated with tax authorities to resolve issues.