Hi, I’m
Vikas Jain
Director - Global Procurement and Supply Chain
Chennai,TN
Summary
Proactive and performance-driven operations professional with over 20 years of progressive expertise in leadership and problem-solving within the supply chain industry. Possessing a keen understanding of business priorities, I am a genuine team player committed to flawlessly managing operations and projects. My focus extends beyond ensuring smooth operations to actively contributing to revenue-producing activities.
Overview
25
years of professional experience
5
years of post-secondary education
5
Certifications
Work History
HCL Tech
Director - Global Procurement and Supply Chain – Operations
07.2024 - Current
Job overview
- Manage a portfolio of USD 10+M
- Leading a team of 300+ employees supporting Global Supply Chain and Procurement for Fortune 500 clients
- Establish and implement departmental policies, goals, objectives, and procedures
- Drive Transformation and Automation initiatives to reduce redundancies in processes
- Creating, managing and analyzing performance data for Process and People development
- Ensuring that capacity and capability are continually planned
- Encouraging, identifying and developing best practice strategy
- Ensuring compliance to all Environmental Health & Safety goals & objectives
- Producing Operations manuals which define how the business is to be run
- Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department
Flex
Director / Regional Leader (Americas) - Global Procurement and Supply Chain – Operations
10.2016 - 11.2023
Job overview
- Leading a team of 200 employees involved in Direct purchasing for Americas region
- Manage, control and direct staff to achieve Materials profit and loss objectives including minimization of excess / obsolete inventory and effective contract management
- Drive productivity and implement automation / RPA
- Ensure the timely delivery of materials at the most economical cost, consistent with quality standards
- Ensure adherence to targets set for all Process Metrics
- Ensure Best in Class Customer Service to all sites
- Coordinates with Sites to ensure smooth operations
- Develop, implement and maintain policies, procedures and material control systems
- Perform Quarterly / Annual performance appraisals for the team members
- Mentor the team and guide them towards effective discharge of functions
- Drive Continuous Improvement of Buyer Process using Lean Six Sigma
Genpact
Asst VP / Service Delivery Leader – Supply Chain Operations
12.2011 - 09.2016
Job overview
- Responsible for providing leadership for the purchasing department and motivating staff to achieve maximum performance and efficiency
- Making sure that the purchasing department works within all of the companies Operational Procedures
- P&L, Customer and People management are the key aspects of my deliverables
- Managing a team of 150+ employees in a busy work environment with a revenue Portfolio of USD 7M per annum and USD 500M+ spend across portfolios
- Establish and implement departmental policies, goals, objectives, and procedures
- Creating, managing and analyzing performance data and other information
- Ensuring that capacity and capability are continually planned
- Encouraging, identifying and developing best practice strategy
- Ensuring compliance to all Environmental Health & Safety goals & objectives
- Producing Operations manuals which define how the business is to be run
- Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department
- Instrumental in saving $13+ million through negotiations over three years
- Increased purchase order compliance and sustained below 0.5%
- Initiated professional development program for buyers
- Instrumental in bringing down people attrition levels and maintaining good customer NPS scores
Wipro BPO Solutions Ltd.
Senior Manager – Supply Chain Operations
09.2007 - 11.2011
Job overview
- Company Overview: A leading provider of data, solutions and business intelligence services for the European automotive community
- Involved in multiple transitions at Wipro and setting up ops from scratch
- Currently handling teams (team size – 120) based out of India & Europe and responsible for: Data Management / Editorial / Order Management, Forecasting and planning output, Data sourcing, Data capturing, Editorial process / Production, Data distribution
- Key responsibilities - Client, People, Metrics and P&L management
- A leading provider of data, solutions and business intelligence services for the European automotive community
TATA CONSULTANCY SERVICES
Assistant Manager
05.2006 - 09.2007
Job overview
- Company Overview: India’s leading software development and consultancy firm; was part of their BPO unit
- Order Management and Application support (data / voice) for a US based Retail giant
- India’s leading software development and consultancy firm; was part of their BPO unit
IBM INDIA PVT. LIMITED
Assistant Manager – Procurement (Controls Team)
03.2004 - 05.2006
Job overview
- Company Overview: World’s leading hardware and Software Company, was a part of their Procurement Division (Pilot Batch) supporting the North American and ASEAN regions
- Role involved setting up process compliance metrics and providing work-guidelines for Supply Chain & Customer Service processes IBM Procurement for India Operations Center
- Monthly compliance peer audit
- Purchase Orders / Blocked Invoices / Supplier Management requests / Contracts - (Core and related processes)
- Weekly measurements / metrics process reports (Global review)
- MIS Reporting - Global Data Measurements
- Business Continuity Planning / Disaster Recovery Planning coordination
- Systems and ID access administration / verification
- Workplace and workstation security compliance audits – weekly, Asset tracking / maintenance
- Process documentation coordination (All processes)
- Hands free and Corporate Procurement Card administration
- Working on a Green Belt project on reducing TAT of PO releases and efficiency
- World’s leading hardware and Software Company, was a part of their Procurement Division (Pilot Batch) supporting the North American and ASEAN regions
- Achieved the Best employee rating during the year 2004 – 2005
- Architect of new joinee handbook created for procurement was implemented globally for procurement division and was well appreciated
- Database for procurement hosted on Lotus notes, this was a single point of information access for our department
ACCENTURE SERVICES PVT. LTD.
Technical Support Representative
09.2003 - 03.2004
Job overview
- Company Overview: One of the leading Consulting companies in the world, have been part of the Contact Center division in India Bangalore for almost six months
- Support for a leading Internet Service Provider in the United States
- Troubleshoot Networking, Internet connectivity and E-mail issues
- Transition of new recruits on the floor (SME)
- Preparation of monthly reports
- Monitoring of calls and give feedback to respective agents
- Trained agents in improving Customer Satisfaction
- One of the leading Consulting companies in the world, have been part of the Contact Center division in India Bangalore for almost six months
BIOS SYSTEMS.
Hardware & Network Engineer, Sales and Marketing Executive
05.2000 - 09.2003
Job overview
- Company Overview: Company Dealing with Sales and Service of Computers, Peripherals Selling and Networking
- Company Dealing with Sales and Service of Computers, Peripherals Selling and Networking
Education
Madras University
Bachelor of Commerce
01.1995 - 01.1998
NIIT
NIIT from Computer Basics and Programming
01.1996 - 01.1998
ACCEL IT Academy
ACCEL IT Academy from Hardware & Networking Diploma
Skills
Account Management
Accomplishments
o Developed the overarching global sourcing strategy for Source to Pay team via SFT model for
APAC, Europe and Americas region.
o Instrumental in driving savings of US$ 20+ M for 2 specific customer through spend harmonization / enrichment, vendor consolidation and should cost methods
o Saved $450K annually via MOQ (Minimum Order Quantity) optimization at SKU level
o Saved $80K quarterly via transitioning the mode of shipment from air to rail / road.
o Saved $370K annually via buyer consolidation under SFT (Supplier Focused Team) model
o Reduced reporting Man-hours by >50% with Digitization & automation of Supply Chain KPI’s
Certification
The Principles of Supply Chain Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director - Global Procurement and Supply Chain – Operations
HCL Tech
07.2024 - Current
Director / Regional Leader (Americas) - Global Procurement and Supply Chain – Operations
Flex
10.2016 - 11.2023
Asst VP / Service Delivery Leader – Supply Chain Operations
Genpact
12.2011 - 09.2016
Senior Manager – Supply Chain Operations
Wipro BPO Solutions Ltd.
09.2007 - 11.2011
Assistant Manager
TATA CONSULTANCY SERVICES
05.2006 - 09.2007
Assistant Manager – Procurement (Controls Team)
IBM INDIA PVT. LIMITED
03.2004 - 05.2006
Technical Support Representative
ACCENTURE SERVICES PVT. LTD.
09.2003 - 03.2004
Hardware & Network Engineer, Sales and Marketing Executive
BIOS SYSTEMS.
05.2000 - 09.2003
NIIT
NIIT from Computer Basics and Programming
01.1996 - 01.1998
Madras University
Bachelor of Commerce
01.1995 - 01.1998
ACCEL IT Academy
ACCEL IT Academy from Hardware & Networking Diploma
01.2001
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