Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
VIKAS JHA

VIKAS JHA

SILVASSA

Summary

Seasoned Dispatch Manager with demonstrated experience in overseeing operations, training staff, and maintaining efficiency. Strengths include exceptional problem-solving skills, ability to multitask under pressure, and strong leadership qualities. Previous roles have led to improved operational flow and enhanced team performance.

Overview

9
9
years of professional experience

Work History

Dispatch Manager

JAY JEE ENTERPRISES
SILVASSA
11.2021 - Current
  • Managed daily operations of the dispatch team to ensure efficient workflow
  • Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
  • Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Served as primary contact for external vendors providing transportation services.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
  • Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
  • Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
  • Managed dispatch operations for a fleet of XX vehicles, ensuring timely and efficient delivery of goods.
  • Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
  • Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
  • Received or prepared work orders.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Prepared daily work and run schedules.
  • Recorded and maintained files or records of customer requests, work or services performed.

Dispatch Manager

VI-SON WIRES PVTLTD
SILVASSA
10.2019 - 06.2021
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
  • Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
  • Served as primary contact for external vendors providing transportation services.
  • Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
  • Collaborated with IT department on system enhancements that would increase operational efficiency.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
  • Managed dispatch operations for a fleet of XX vehicles, ensuring timely and efficient delivery of goods.
  • Ensured compliance with all transportation laws, regulations, and company policies.
  • Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
  • Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
  • Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
  • Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
  • Developed contingency plans to address unexpected delays or disruptions in service.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
  • Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information, and dispatch details in system.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Mentored junior team members and managed employee relationships.
  • Received or prepared work orders.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Ordered supplies or equipment to issue to personnel.
  • Prepared daily work and run schedules.

ACCOUNT EXCUTIVE

ACCOLINKS SOLUTIONS PVT LTD
MUMBAI
06.2018 - 08.2019
  • Accounting base in Tally Erp 9 .
  • Sale purchase entry in Tally .
  • Bank Statement Entry in Tally .
  • Bank Reconciliation .
  • Invoice preparations .
  • Profit & Loss A/c Preparation.
  • Balance sheet
  • Receivable & Payable
  • Payment & Receipts entry
  • Petty Cash entry
  • Day to Day payment Follow up

ACCOUNT EXCUTIVE

H C JHA CONSULTANCY
SILVASSA
03.2015 - 05.2018
  • Accounting Base in Tally Erp 9 .
  • Sale & Purchase Entry in Tally .
  • Vat Return & Related Work . ( c form Apply & others)
  • Excise Return & Related Work
  • GST Return Filling ( GSTR 1 & GSTR 3B )
  • Sales Invoice & E way Bill

Education

B COM

S N M COLLEGE
BHAIRAVSTHAN MADHUBANI
04-2014

12 TH

V S J COLLEGE
RAJNAGAR MADHUBANI
04-2011

10 TH

A H S BHATSIMARI
MADHUBANI BIHAR
03-2009

MBA

WELINKAR EDUCATION
MUMBAI

Skills

  • Dispatch planing
  • Inventory Control
  • Supply Planning
  • Team Leading
  • Order Management
  • Dispatch
  • Supply Chain Management
  • Logistics
  • Stock Audit
  • Customer Communication
  • Daily reports
  • Schedule Coordination
  • Store Management
  • GRN
  • People Handling
  • SAP
  • Tally Erp 9
  • MS Office

Languages

Hindi
First Language
ENGLISH
Elementary (A2)
A2

Timeline

Dispatch Manager

JAY JEE ENTERPRISES
11.2021 - Current

Dispatch Manager

VI-SON WIRES PVTLTD
10.2019 - 06.2021

ACCOUNT EXCUTIVE

ACCOLINKS SOLUTIONS PVT LTD
06.2018 - 08.2019

ACCOUNT EXCUTIVE

H C JHA CONSULTANCY
03.2015 - 05.2018

B COM

S N M COLLEGE

12 TH

V S J COLLEGE

10 TH

A H S BHATSIMARI

MBA

WELINKAR EDUCATION

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