Vikas Kale

• Implemented, managed, and provided support for cloud environments in Azure, ensuring optimal performance for both existing and new customers.
• Demonstrated hands-on expertise in Azure Cloud platform, proficiently handling IaaS and PaaS services.
• Designed and implemented Azure virtual machines (VMs), employing in-depth knowledge of VM architecture for IaaS and PaaS applications, including mastery of availability sets, fault domains, and update domains.
• Applied implementation skills to Azure Networking concepts such as VPN, Application Gateway, Load Balancing, Express Route, Traffic Manager, Azure Media Services, CDN, Azure Active Directory, Azure Cache, Multi-Factor Authentication, and Service Bus.
• Functioned as implementation expert for various Azure IaaS and PaaS components, including VM, VMSS, VNET, ARM, Storage Blob, Express Route, VPN, App Services, HD Insight, PowerShell, Azure stack, OMS, Azure Site Recovery, and Azure Backup.
• Specialized in Azure, Cloud Infrastructure, Networking, Linux, Azure Active Directory, Windows & Linux Administration, and support.
• Designed comprehensive service management, orchestration, monitoring, and management solutions for cloud platforms.
• Contributed to the design of Azure cloud architecture for enterprises, ensuring coverage of design, High Availability, Security, Disaster Recovery, Backup, and retention architectures.
• Conducted application assessments for seamless migration to Azure App Services.
• Possessed expertise in crafting Infrastructure solutions for green field projects, addressing critical elements such as High Availability, Security, DR, Backup, and retention architectures.
• Demonstrated adaptability to other Cloud Hyper-scalers like AWS and embraced new technologies and solutions.
• Collaborated effectively with sales teams, offering insights on solution features, architectural considerations, implementation strategies, cost elements, and effort estimates.
• Exhibited strong interpersonal and organizational skills, taking ownership and leadership in all technical solutions.
• Effectively communicated solutions to customers through technical presentations, product demonstrations, and comprehensive documentation.
• Orchestrated green field Infrastructure solutions through detailed discussions and consultations with customers.
• Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
• Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems
• Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies
• Reviewed existing systems and made recommendations for improvements

Virtual Machine Deployment on Azure using Portal.
Attaching new disk to VM, s, Resizing the VM. Create and manage Azure Virtual, Network and Subnet.
Creating Network Security Group on VNET level or VM level.
Capture the Image of the Virtual Machine and deploy it using Portal.
Configuring Storage Account, Resource Group.
Working with Load Balancer, Application Gateway.
Managing day-to-day activity of the cloud environment, supporting the dev team with their requirements.
Monitoring the health status of VMs in Azure.
Experience in Administration and Taking back up of Azure VMs and taking File level and folder-level backups.
Knowledge about deploying Azure Firewall services using Portal.
Cleaning up the resources from Azure to not charge anything.

Troubleshooting identifies, solves, and then documents network and server problems.
managing backups of servers, in case of data loss keeping a record of issues and faults along with solutions, for future reference.
Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
Monitoring and analyzing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
Trains users in the operations of office productivity applications.
Address user tickets regarding software, application, etc. provide a resolution within SLA.
Working knowledge of an ITSM tool such as Remedy, to manage incidents,problems and submit change requests.

• Troubleshooting identifies, solves, and then documents network and server problems
• Managing backups of servers, in case of data loss
• Keeping a record of issues and faults along with solutions, for future reference
• Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
• Monitoring and analyzing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
• Trains users in the operations of office productivity applications
• Address user tickets regarding software, application, etc
• Provide a resolution within SLA
• Backup VMs
• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
• Resolving network-related issues like local area connection problem, network access, mails, internet, etc
• Provides IT support for desktops and printers
• Peripherals
• Telephone system, and cellular devices
• To update the user access for given IT applications for new and current employees
• Resolving Windows profile issues, disk space, system slowness, unable to login in system, all application-related issues
• Train and support the help desk for the end-user community
• Provide feedback to the manager and other members on process change suggestions
• Provided out-of-hours support for one in every six weeks
• Working knowledge of an ITSM tool such as Remedy, to manage incidents, problems and submit change requests
• Handling of all Brand Hardware & Software related Issues of Desktops

Installation and Roll out services of new desktops, and laptops.

Hardware fault diagnosis, and isolation of desktops / laptops. First level of support on

desktop/laptops under warranty / AMC with third party vendor & vendor coordination for

L2/L3 & Spares support.

Installation and OS Support - Repair / Re-Installation or fresh Installation.

Installation and Software Support on Office Automation software, Anti-virus software,

Email Client (Outlook), IE, and other Business Critical Applications.

Configure / troubleshoot network connectivity of desktops, laptops, and network printers.

Installation, and configuration of peripherals e.g. Printers, scanners etc.

Troubleshooting, and resolution of first level printer problems (e.g. Paper jam, alignment, configuration setting, driver-related problematic.), vendor coordination for L2/L3 for Spares support.

• Installation and Roll out services of new desktops, and laptops
• Hardware fault diagnosis, and isolation of desktops / laptops
• First level of support on desktop/laptops under warranty / AMC with third party vendor & vendor coordination for L2/L3 & Spares support
• Installation and OS Support - Repair / Re-Installation or fresh Installation
• Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, and other Business Critical Applications
• Configure / troubleshoot network connectivity of desktops, laptops, and network printers
• Installation, and configuration of peripherals e.g
• Printers, scanners etc
• Troubleshooting, and resolution of first level printer problems (e.g
• Paper jam, alignment, configuration setting, driver-related problematic.), vendor coordination for L2/L3 for Spares support.

• Providing technical support on Remote basis to our client HDFC BANK
• We troubleshoot on Computer peripherals, applications etc
• Remotely by using Net meeting and VNC, DSM
• Managing, working and troubleshooting on printer issues such as installation, attachment, the configuration of Local, N/W and Xerox (Bank use) printer in branch pc
• Installing & troubleshooting on different Internet banking applications such as FINWARE, CITRIX, Microsoft SQL Server 2000, 2005, and 2008, MS-Office, Oracle SQL 9i & 11g, Trade Stream and Symantec Endpoint Protection Antivirus etc
• In branch pc by taking remote
• Starting the services on Branch servers for establishing connection between branch servers and branch pcs
• Installation & configuration of Lotus Notes client
• Also solving the Lotus Notes mail queries of clients on a remote basis
• Handling escalation calls of users & provide resolution within the SLA
• Managing the issues regarding Domain ID issues with help of Active Directory Domain User Administration
• Also working on different queries of Lotus Notes on Citrix based machines such as Installation & configuration, etc
• Working on virtual desktop machines, i.e
• Citrix based machines
• Installation & configuration of printers on the Citrix based machines.