Vikas Kaushik
Gurugram
Summary
Dynamic and forward-thinking professional with over 15 years of experience leading global Identity & Access Management (IAM) programs. Expertise in building and managing high-performing teams, fostering strong customer relationships, and driving effective stakeholder and vendor management. Deep understanding of user access management principles and cybersecurity standards, with a proven track record of defining guidelines and policies that enhance operational efficiency while maintaining a robust risk posture. Recognized for analytical thinking and problem-solving skills, committed to advancing organizational security maturity through sustainable and efficient solutions in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice President - Operations
Macquarie Global services Ltd
02.2016 - Current
- Profile: Vice President - Security Operations, Identity and access management
- Team Management: Set-up and establish a delivery framework and build new teams responsible for managing a high performing Access management team and JML (Joiner, Mover & Leavers) team.
- Policy/Process Management: Perform regular review of our UAM Processes and manage improvement to enhance customer experience for the services offered by the team. Also, manage new application transitions and on boarding to AM service catalogue.
- Audit: Responsible for internal and external audits to ensure they are closed on time with valid artifacts aligned with UAM standards and industry best practices.
- Risk Management: Responsible for the review of existing services to identify risks with a proper documentation to outline the impact and extent along with current state, work-around and solution through discussions with involved teams maintaining a healthy risk posture.
- Continuous Improvement: Review and prioritization of new product developments using Agile methodologies to make sure that they are delivered on time with proper requirement gathering and agreed MVP focusing on reduction of manual repetitive work with better operational efficiency. Also, Align to wider Tech CAB and change control procedures where necessary to ensure compliance with relevant policies and procedures.
- Collaboration: Handles synergy between various IAM units like access management, access certifications and Devops to ensure right items are prioritized and delivered to improve customer expertise.
- Performance Monitoring: Ensures Access revocations are performed with-in SLA. Also, conduct regular review of key service matrix to cover Access management, Access certification and JML processes to maintain high SLA.
- Administrative Duties: Updating UAM Service catalogue with regular stake holder discussions. Help to lead the onboarding of new team members, supporting them with training, understanding the business and ongoing career development. Also, Represent team in wider business and technology settings pertaining to specific issues e.g. security, change control
- Active Male ally advocate for DEI within Identity and cyber security division
- Led operational strategy initiatives that improved efficiency, resulting in enhanced service delivery and customer satisfaction.
- Manage escalated issues related to access on Active Directory, Windows Server network shared drives, Databases (Sybase, Oracle and & MS SQL)..
- Directed cross-functional teams in executing large-scale projects, optimizing resource allocation and achieving timely project completion.
- Championed the integration of advanced analytics tools, enabling data-driven decision-making and improving overall operational performance.
Service Operations Manager
ProvalTech Technologies Pvt. Ltd
08.2015 - 12.2015
- Identify and define the necessary governance model, including the required meetings/forums and standard operating processes
- Led cross-functional teams to enhance service delivery processes, resulting in improved operational efficiency and client satisfaction.
- Developed and implemented standard operating procedures that streamlined workflows, reducing service response times significantly.
- Build trusted relationships with customer stakeholders, identify opportunities for further business engagement using data driven presentations to outline a strong commitment to quality, operational excellence, and customer success.
- Analyzed service performance metrics to identify trends and implemented strategies that increased service quality and responsiveness.
Team Lead
HCL Technologies Ltd. IOMC, Noida
04.2012 - 07.2015
- Create and manage user accounts (AD, Azure AD, Scared folder, O365.) along with periodic access reviews.
- Led cross-functional teams to deliver complex projects, enhancing operational efficiency and ensuring timely completion of objectives.
- Implemented Agile methodologies to streamline workflows, resulting in improved team collaboration and project delivery timelines.
- Drive operational excellence through process optimization, automation, and innovation.
- Developed comprehensive training programs for new team members, fostering a culture of continuous improvement and knowledge sharing.
- Conducted regular performance evaluations, mentoring staff to enhance skills and drive overall team success in achieving targets.
- Handle periodic BCP tests and maintain DR documentation. Also, represent team in various forums to share the test updates and next actions.
System administrator
HCL Infosystems Ltd., Noida
07.2010 - 11.2011
- Collaborated with IT support teams to identify and resolve user issues, improving overall user satisfaction and support metrics.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Education
B.TECH - Electronics and Communication
Kurukshetra University
07-2010
Senior Secondary - undefined
CBSE Board
01.2005
High School - undefined
CBSE Board
01.2003
Skills
- Identity and Access Management (Sailpoint)
- privileged access management (cyberark)
- Role Based access control (RBAC)
- Defining delivery framework
- Operations oversight
- Service delivery optimization
- Continuous improvement
- Stakeholder engagement
- Access Reviews
- JML processes
- Active Directory
- Microsoft Exchange
- Problem-solving
- Strategic planning and execution
Certification
ITIL V3 foundation
Six Sigma Green Belt
Harnessing AI for Business Impact Specialization
Timeline
Vice President - Operations
Macquarie Global services Ltd
02.2016 - Current
Service Operations Manager
ProvalTech Technologies Pvt. Ltd
08.2015 - 12.2015
Team Lead
HCL Technologies Ltd. IOMC, Noida
04.2012 - 07.2015
System administrator
HCL Infosystems Ltd., Noida
07.2010 - 11.2011
Senior Secondary - undefined
CBSE Board
High School - undefined
CBSE Board
B.TECH - Electronics and Communication
Kurukshetra University