Vikas Kumar
Raipur
Summary
Methodical hospitality professional with a 20-year background in planning, coordinating, marketing, and administering hotel services. Proficient in handling maintenance issues, developing budgets, and inspecting facilities. Possesses a working knowledge of MS Office, coupled with outstanding business acumen and excellent communication skills
Overview
24
24
years of professional experience
Work History
Hotel Consultant
ADB Hospitality
Raipur
09.2019 - Current
- Collaborate with hotel/restaurant owners and management teams to identify operational inefficiencies and areas for improvement
- Conduct comprehensive property assessments, including a review of staffing, service quality, revenue management, and operational processes
- Develop and implement customized strategies to enhance guest satisfaction, increase revenue, and improve overall operational performance
- Analyze market trends and competitor activities to recommend pricing strategies and promotions for increased competitiveness.
General Manager
Ambuja Neotia Group
Kolkata
06.2014 - 08.2019
- Oversaw all aspects of hotel operations, including front office, housekeeping, food and beverage, and facilities management
- Provide executive leadership and oversight for all hotel operations, ensuring the highest standards of service and guest satisfaction
- Implemented cost-control measures resulting in a 15% reduction in operational expenses while maintaining service excellence
- Implemented training programs that enhanced staff skills, resulting in improved customer service and employee satisfaction.
Assistant General Manager
A S Fun pvt. Ltd.
Bilaspur
09.2011 - 05.2014
- Assisted in the management of daily hotel activities, including guest services, housekeeping, and maintenance
- Implemented efficient scheduling and staff rotation, optimizing workforce productivity
- Conducted regular staff training sessions on customer service and updated them on industry trends.
Manager Operations
Hotel Florence
Raipur
04.2008 - 08.2011
- Assisted Hotel Manager with a warm and friendly demeanor
- Skilled in conflict resolution
- Team builder who is acutely attentive to employee and guest needs
- Punctual problem solver and avid multitasker
- Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
Franchisee/Outlet Manager
Little Italy Ristorante
Mumbai
10.2003 - 04.2008
- Ensuring compliance with pre-defined standards of customer service by the organization to achieve high customer satisfaction levels
- Gained specialist skills in various specialty restaurants and independently managed restaurants like Little Italy Restaurant (Italian), and Spices (multi-cuisine food like Indian, Chinese)
- Managed unit operations of restaurants including purchase, production, cost control, marketing, Sales, staff management and compliance with govt
- Rules & regulations.
Steward
Taj Residency
Indore
07.2000 - 08.2003
- Worked in Banquet Halls, Multi Cuisine Restaurant and Coffee Shop with 24x7 Services Available
- To Keep Eye on Table, Refill the Water, To Provide Accompaniments According to their order
- Keeping Clean/ Wiped Crockery, Cutlery and Glassware
- Keeping Side Stations, Clean & Equipped.
Education
National Council for Hotel Management and Catering Technology -
IHM, Gwalior
05.2002
Skills
- Revenue Optimization
- Customer Service Excellence
- Budgeting and Cost Control
- Staff Training and Development
- Marketing and Promotions
- Problem Solving
- Communication and Interpersonal Skills
- Reports and Documentation
- Integrity and Honesty
- Resource Evaluation
- Work Planning and Prioritization
- MS Office
- Safety Regulations
- Employee Management
Personal Information
- Father's Name: Mr. Mahesh Chandra
- Date of Birth: 10/15/82
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned details are true and to the Best of my knowledge.
References
Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Hotel Consultant
ADB Hospitality
09.2019 - Current
General Manager
Ambuja Neotia Group
06.2014 - 08.2019
Assistant General Manager
A S Fun pvt. Ltd.
09.2011 - 05.2014
Manager Operations
Hotel Florence
04.2008 - 08.2011
Franchisee/Outlet Manager
Little Italy Ristorante
10.2003 - 04.2008
Steward
Taj Residency
07.2000 - 08.2003
National Council for Hotel Management and Catering Technology -
IHM, Gwalior
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