Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Vikas Kumar

Delhi

Summary

Accomplished Senior Operations Executive with a proven track record at Concentrix for enhancing operational excellence and organizational development. Skilled in logistics management and fostering productive staff relationships, achieving significant productivity improvements. Demonstrates exceptional problem-solving abilities and a commitment to operational excellence, driving forward company objectives with strategic implementation and process improvements.

Overview

10
10
years of professional experience

Work History

Senior Operations Executive

Concentrix
08.2023 - 04.2024
  • Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.

Operations and Compliance

Outline Systems
05.2022 - 03.2023
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Identified gaps in existing compliance processes and recommended updates.
  • Completed field checks to verify licenses and permits for various business.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Senior Operations Executive

Teleperformance
08.2021 - 03.2022
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

Business Operations Lead

Aspiring Thought Technologies
04.2017 - 02.2020
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Created and managed project plans, timelines and budgets.

Quality Assurance Engineer

P.K Tubes and Fittings
02.2015 - 03.2017
  • Fixed identified issues to increase productivity and boost workflows.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Ran automated test suites and evaluated performance, functionality and scalability.
  • Drove corrective actions to accomplish project closure and recurrence control.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Demonstrated new product features and functionality to project stakeholders.

Customer Service Representative

Teleperformance
02.2014 - 09.2014
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

B.Tech - Mechanical And Automation Engineering

HMRITM
New Delhi, India
07.2011

Skills

  • Cost Reduction
  • Logistics Management
  • Productivity Improvement
  • Operational Excellence
  • Organizational Development
  • Forecasting
  • Process Improvements
  • Marketing

Languages

English
Advanced (C1)

Software

Ms Excel

Ms Power Point

MS Power BI

Timeline

Senior Operations Executive

Concentrix
08.2023 - 04.2024

Operations and Compliance

Outline Systems
05.2022 - 03.2023

Senior Operations Executive

Teleperformance
08.2021 - 03.2022

Business Operations Lead

Aspiring Thought Technologies
04.2017 - 02.2020

Quality Assurance Engineer

P.K Tubes and Fittings
02.2015 - 03.2017

Customer Service Representative

Teleperformance
02.2014 - 09.2014

B.Tech - Mechanical And Automation Engineering

HMRITM

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