Vikas Kumar

Responsibilities & Achievements:

Lead and manage a team of RCM analysts, overseeing charge entry, claim processing, and payment posting for multiple healthcare clients.

Monitor daily productivity, accuracy, and quality metrics to ensure SLA compliance.

Conduct training and mentoring for new hires, improving team performance and efficiency.

Coordinate with clients and internal teams to resolve escalations and reduce claim denials.

Implement process improvements to optimize workflow and increase team output.

Prepare reports on team performance, claim status, and operational KPIs for management review.

Key Skills Demonstrated:

Team Leadership & Mentoring

Revenue Cycle Management (RCM)

Claim & Payment Processing

Denial Management & Resolution

Quality Assurance & Productivity Tracking

Client Communication & Escalation Handling

• Analyzed change requests to assess impact on workflows and processes.
• Collaborated with stakeholders to ensure alignment of change initiatives with business objectives.
• Developed communication plans to effectively convey changes to impacted teams.
• Facilitated training sessions to enhance team adaptation to new processes and tools.