Vikas Kumar

1) Salesforce Administrator.

• Managing daily interactions with IT clients and the business team to understand pain points and gather new business requirements.
• End-to-End Configuration of Salesforce Sales, Service, Experience, and FSL Cloud.
• Managing Salesforce profiles, roles, users, etc.
• Automate business requirements with workflow rules, process builders, Flow, and approval processes.
• Data migration and analysis in the Salesforce environments using Workbench, Data Loader, and Salesforce Inspector.
• Change migration using packages, change sets, and DevOps Center.
• Working on the Salesforce security model for the system (SSO, MFA) or data (Object level, Field level, and Record level (OWD, Sharing rule, Manual sharing)).
• Working on Apex and Trigger-related enhancements. etc.
• Working on SOSL and SOQL.
• Worked on Salesforce dynamic page layouts.
• Worked on the setup of the Salesforce DevOps Center, Salesforce Backup, and Security Center Tools, and configured them for our Salesforce environment.

2) Salesforce Developer.

• Working on Apex and Trigger-related enhancements. etc.
• Working on LWC-related changes on multiple clouds of Salesforce.

1) Stakeholder Communication.

• Act as a bridge between business stakeholders and technical teams, explaining complex technical concepts in simple terms.
• Participate in stakeholder meetings to ensure alignment between business goals and technical solutions.

2) Solution Architecture and Design

• Lead the design and architecture of scalable, secure, and high-performance Salesforce solutions that align with business needs.
• Collaborate with business stakeholders, product managers, and other technical teams to gather requirements and translate them into functional and technical specifications.
• Helping the team provide the best solution for the received requirements.

3) Technical Leadership and Mentorship

• Provide technical guidance and mentoring to the Salesforce development team (developers, administrators, analysts) on complex implementations.
• Stay updated with the latest Salesforce technologies and features, and encourage the team to adopt innovative solutions.
• Lead technical brainstorming and troubleshooting sessions with the team.

4) Continuous Improvement.

• Continuously evaluate and optimize existing Salesforce implementations, identifying opportunities for automation, efficiency improvements, and new feature adoption.
• Sharing multiple ideas with the business that improve and enhance their business processes and enhance system security.
• Worked on the setup of the Salesforce DevOps Center, Salesforce Backup, and Security Center Tools, and configured them for our Salesforce environment.
• Worked on the Agentforce implementation with the data cloud.

5) Development and customization.

• Oversee the development of custom solutions using Salesforce technologies (Apex, Scheduled Apex, Trigger, LWC Components).
• Follow best practices of coding, and maintain the code coverage.
• Automate business requirements with workflow rules, process builders, Flow, and approval processes.
• Working on the Salesforce security model for the system (SSO, MFA) or data (Object level, Field level, and Record level (OWD, Sharing rule, Manual sharing)).

6) Project Management and Coordination.

• Collaborate with project managers to plan and execute Salesforce project delivery, ensuring that timelines and quality standards are met.
• Monitor and manage technical risks throughout the project lifecycle, ensuring issues are escalated and resolved efficiently.
• Ensure proper documentation of technical designs, processes, and solutions for future reference.

7) Data Migration Activities.

• Data migration and analysis in the Salesforce environments using Workbench, Data Loader, and Salesforce Inspector.

• Managing daily interactions with client IT and Business team to understand pain points and gather new requirements.
• Worked in multiple orgs. simultaneously in Salesforce Classic and Lightning mode.
• Worked on the Approval Process, Quote Setting, Quote Template, Flows (Scheduled triggered flow, Record triggered flow, Screen Flow), Validation Rules, Sharing Setting, Path Setting, Lightning Page layout, Field Level Visibility, Lightning/Classic Email Template, Different types of field creation (Like Lookup, Formula, text, number, Auto Number, Text Area (Rich), etc.).
• Worked with Salesforce objects like Account, Contact, Lead, Opportunities, Report, Dashboard, Forecast, Pricebook, opportunity product, product, Quota, Quotes, Quotes line item, Pricebook entry, Opportunity teams, User management, Role, Profile, Permission set.
• Worked on multiple projects end-to-end as a senior Salesforce admin.
• Experience in SFDC Sales and Service Cloud configuration, customization, and integration.
• Worked with the Zapier integration tool to integrate multiple applications with the Salesforce org, like QuickBooks, Calendly, and Google Forms.
• Worked with the Visual Studio Code tool, change set, and unmanaged packages to migrate changes and metadata from one Salesforce org to another.
• Basic working knowledge of the GitHub tool for version controlling and creating repositories, where multiple people make separate changes to the web page/code at the same time.
• Data migration using Workbench and Data Loader.

• Worked on functionalities named Account, DCR(US), ACR (non-US org), Speaker Meeting, Survey (, Global Account Search, Sample management, Suggestion, interaction, Advance Coaching Report, CLM Presentation, Approved Email, Sent Email, Consent Capture/MCC (Content-Type, Consent Line, Consent Header), User Management, etc.
• Additionally, there is another system called TL Map that we have used as a part of Veeva CRM in which I have worked as a POC person for Business and End users.
• TL Map functionalities: TLE Plan, Business need, contracted activity, non contracted activity, TL search, Survey, Account, Email, etc.
• HP ALM tool used to capture test Plan and test evidence.
• Selenium tool used to perform automation testing in Veeva CRM Application.
• Used Jira tool to log and priorities change tickets.
• Service now tool is used to manage incident/SR/data change/System changes/Bug changes, etc.
• Worked on Salesforce Sales and service cloud applications.
• Configuration and customization of Veeva CRM/TL Map application as per business requirement.
• Data Migration using Datat Loader and workbench tool, etc.