SWIMING
VIKAS KUMAR
GENERAL MANAGER
Roorkee,UK
Summary
Dynamic Front Office Manager with a proven track record at Pulastya Wellness Resort, excelling in customer service and relationship building. Enhanced guest satisfaction through effective complaint handling and staff training, while ensuring accurate billing and revenue management. Skilled in team management, fostering a collaborative environment that drives performance and operational efficiency.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
3
3
Languages
Work History
General Manager of Operations
Pulastya Wellnes Resort
11.2024 - Current
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Banquet Manager
Hotel Centrum Roorkee Uttrakhand
06.2022 - 10.2024
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Liaised with venue management to monitor logistics and timelines.
Front Office Manager
Hotel Centrum Roorkee Uttrakhand
10.2020 - 05.2022
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Housekeeping Manager
Hotel Deep Residency Roorkee Uttrakhand
07.2018 - 09.2020
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Cafe Owner
IIT Roorkee
09.2016 - 05.2018
- Collaborated with local businesses to host joint events, fostering community engagement.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Mentored and trained employees to improve performance and encourage professional growth.
Education
Bachelor of Science -
B.S.M PG College
Roorkee, India 04.2001 -
Skills
Customer service
Relationship building
Documentation and control
Administrative skills
Complaint handling
Team management
Listening skills
Staff management
Data entry
Issue handling
Reservation management
Customer relations
Revenue management
Team leadership
Customer relationship management
Operations management
Staff supervision
Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Timeline
General Manager of Operations
Pulastya Wellnes Resort
11.2024 - Current
Banquet Manager
Hotel Centrum Roorkee Uttrakhand
06.2022 - 10.2024
Front Office Manager
Hotel Centrum Roorkee Uttrakhand
10.2020 - 05.2022
Housekeeping Manager
Hotel Deep Residency Roorkee Uttrakhand
07.2018 - 09.2020
Cafe Owner
IIT Roorkee
09.2016 - 05.2018
Bachelor of Science -
B.S.M PG College
04.2001 -