Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Vikas Kumar B

Jodhpur

Summary

Retail Operations Leader with 4+ years of experience in managing comprehensive retail functions, including sales analysis and team coordination. Demonstrated success in implementing strategies that enhance team performance and operational efficiency while boosting customer retention. Expertise in data-driven decision-making and leadership, aiming to contribute to retail excellence as a Store Manager at H&M.

Overview

4
4
years of professional experience

Work History

Retail Operations Manager

Friends Trading Corporation
Jodhpur
04.2023 - Current
  • Oversee daily operations for 16 retail branches, ensuring smooth functioning, and sales growth.
  • Use advanced Excel tools to analyze performance data, and prepare CEO-level reports.
  • Set sales targets, monitor KPIs, and implement strategic improvements across branches.
  • Developed incentive structures that improved staff efficiency by 20% and increased retention by 15%.
  • Coordinated with sales and retail executives to resolve issues and optimize team output.
  • Designed and launched customer loyalty programs and seasonal offers, boosting customer retention.
  • Improved warehouse processes to enhance inventory flow, and reduce operational lag.
  • Provided direct support to teams on DMS software, enabling faster issue resolution.

Operations Analyst

Friends Trading Corporation
Jodhpur
02.2021 - 03.2023
  • Analyzed operational data across branches to highlight performance gaps and opportunities.
  • Supported leadership with data-driven insights for improving supply chain and retail metrics.
  • Monitored Maruti Suzuki balance scorecards, aligning team efforts with company targets.
  • Worked cross-functionally with sales teams to enhance reporting accuracy and operational efficiency.
  • Contributed to employee scheduling, outlet coordination, and process streamlining.

Education

BBA - Marketing

Acharya Institute of Graduate Studies
Bangalore
11-2020

Skills

  • Sales management
  • Process improvement
  • Team collaboration
  • Operational efficiency
  • Store operations
  • Staff management
  • Sales analysis
  • Retail management
  • Sales planning and forecasting
  • Excel and data analysis
  • Problem solving

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

Retail Operations Manager

Friends Trading Corporation
04.2023 - Current

Operations Analyst

Friends Trading Corporation
02.2021 - 03.2023

BBA - Marketing

Acharya Institute of Graduate Studies

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Vikas Kumar B