Vikas Mahadik

• Banking Operations | Retail Banking | Commercial Banking | Mortgage | Credit Risk | Process Transition
• Sr. Team Leader in COFORGE for US based bank retail & commercial servicing ( Process - Credit Bureau Research, Commercial Lending new loan setup, Online web banking, Mortgage Payoff, Consumer Transaction Processing)
• Day to day activities includes handling a team of 24 associates
• Associates work on various monetary and maintenance transactions of customers account
• Worked and trained on 53 various banking sub processes
• To ensure meeting of SLA's and Client Targets
• To ensure and find ideas to improve Gross Margin for the process
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training
• To maintain and renew client documents Change Request, SOW
• To work on mining of new business opportunities by reviewing Upstream and Downstream process and pitching for new business with client
• To Prepare Weekly and Monthly presentation and present it to management and clients
• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• To prepare and share Monthly billing for the team with the client for their approval (UTP Based)
• To lead Monthly Quality call to identify and implement various Action/Improvement plans to reduce the errors
• Working with Accounting Team and credit bureau research team at US Based Bank to manage dispute of customers receiving from 4 credit bureaus Equifax, Transunion, CBC and Experian
• Day to Day interacting with client on emails for various clarifications
• Leading weekly call with the client to discuss the performance
• To conduct Monthly One on One with Team members to discuss the performance and to motivate and solve issues of team members so that attrition is controlled and is under balance. Conducted team member meetings and updated members on best practices and continuing expectations.
• Developed strategies to promote team member adherence to company regulations and performance goals.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Produced weekly, daily and monthly activity reports and forecasts.
• Built strong relationships with customers through positive attitude and attentive response.
• Held weekly team meetings to inform team members on company news and updates.

• Banking Operations | credit bureau research | Retail Banking | Commercial Banking | Mortgage |
• Sr. Team Leader in COFORGE for US based bank retail & commercial servicing
• Day to day activities includes handling a team of 15 associates
• Associates work on various monetary and maintenance transactions of customers account
• Worked and trained on 53 various banking sub processes
• To ensure meeting of SLA's and Client Targets
• To ensure and find ideas to improve Gross Margin for the process
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training
• To maintain and renew client documents Change Request, SOW
• To work on mining of new business opportunities by reviewing Upstream and Downstream process and pitching for new business with client
• To Prepare Weekly and Monthly presentation and present it to management and clients
• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• To prepare and share Monthly billing for the team with the client for their approval (UTP Based)
• To lead Monthly Quality call to identify and implement various Action/Improvement plans to reduce the errors
• Working with Accounting Team and credit bureau research team at US Based Bank to manage dispute of customers receiving from 4 credit bureaus Equifax, Transunion, CBC and Experian
• Day to Day interacting with client on emails for various clarifications
• Leading weekly call with the client to discuss the performance
• To conduct Monthly One on One with Team members to discuss the performance and to motivate and solve issues of team members so that attrition is controlled and is under balance. Conducted team member meetings and updated members on best practices and continuing expectations.

Receive request from Credit Bureau's, (CBC, Transunion, Equifax and Experian) for research, credit rating analysis and report-out

• Work on E-OSCAR and SONNET software for customer's disputes
• Conduct research and end-to-end historical analysis beginning from loan acquisition to repayment for any cheque/ payment bounce back, foreclosure etc
• Providing current status on payment history and customer delinquencies
• Conduct quality check of daily MIS and perform onshore research for any discrepancies or errors in reports
• In case of such findings, report-out the same to their managers
• Other activities:
• Research address of customer, SSN, mortgaged property address, verify the same with legal documents and make changes in account details
• Provide payment history, waive off late charges wherever applicable
• Reconcile the same with the help of customer provided MIS and actual system generated Bank Statements
• Calculation of loan amortization and reconciling the same using system generated amortization schedules
• Providing third party authorization with legal terms and documentation
• Conducting WebEx meetings with onshore managers
• Assign daily works and activities to team members
• Taking training and doing quality for team
• Communicate with client through call and via email for any process update or any clarification or any feedback

• Working with AXIS BANK as an OPERATION OFFICER
• Account Operations & Maintenance
• To ensure all required docs are available prior to opening accounts, to image the customer signature correctly and with the appropriate signing instructions as per customer request
• Process balance order/ standing order instruction as per customer request, Process stop payment of cheque requests within the stipulated time frame., OPERATIONS
• Open and close investment account for the existing axis bank customers
• Handling the customer portfolio with 650 customer of saving account and 400 of current account
• Perform daily banking, operational and compliance work
• Manage cash in branch and currency chest
• Solve queries of customers through online, mail, face to face and by letter. Advice on investment like MUTUAL FUND, EQUITY MARKET, FIXED DEPOSIT, INSURANCE. All daily entries authorization with petty cash. Pass cheque's and receipt after checking. Answering any financial and banking queries
• Analyzing financial reports such as cash report, Daily transaction MIS