Vikas Mathur

Core Competencies:

• Strategically managing and driving enterprise-wide Risk and Control Self-Assessment (RCSA), Key Risk Indicator (KRI) monitoring, and risk reporting with a focus on enhancing organizational resilience.
• Expertise in formulating, analyzing, and presenting comprehensive risk management strategies and reports to senior leadership, including the Operational Risk Management Committee (ORMC).
• Adept at leading cross-functional risk-based reviews, SOP audits, and incident management processes to fortify operational risk frameworks.

Risk and Control Self-Assessment (RCSA):

• Led and executed the RCSA framework by collaborating with process owners and domain experts, facilitating risk identification, inherent risk assessment, control testing (design and operational effectiveness), and residual risk evaluation.
• Identified strategic opportunities for control enhancement, providing actionable insights on control design and operational effectiveness, thereby elevating the overall risk management posture.
• Formulated and aligned mitigation plans with senior leadership, culminating in the publication of RCSA reports that reflect a robust risk health index, driving informed decision-making at the executive level.
• Articulated key RCSA findings in ORMC meetings, influencing strategic decision-making through well-defined action plans and timelines.
• Successfully led a high-impact project with external technology consultants for RCSA execution across critical technology applications, overseeing project planning, stakeholder management, and quality assurance to ensure adherence to timelines and deliverables.

Key Risk Indicator (KRI) Monitoring:

• Pioneered the systematic monitoring and reporting of KRIs, collaborating with business unit leaders to define and optimize KRIs in alignment with organizational risk appetite and regulatory expectations.
• Engineered and disseminated insightful monthly risk dashboards to senior management, providing a data-driven narrative on KRI breaches, root cause analysis, and the formulation of corrective measures to realign KRIs within defined thresholds.
• Influentially presented high-risk KRIs at ORMC meetings, securing executive buy-in for new KRIs and reinforcing the organization’s proactive risk management approach.

Incident Management:

• Spearheaded incident management initiatives, driving the incident reporting process and performing Root Cause Analysis (RCA) to identify systemic issues and implement sustainable corrective and preventive actions.
• Facilitated weekly incident review forums with senior leadership, ensuring timely resolution of incidents and alignment with organizational risk management objectives.

Operational Risk Management Committee (ORMC):

• Provided strategic support to the operational risk function in orchestrating monthly ORMC meetings, meticulously preparing comprehensive decks and synthesizing critical risk information for executive review.
• Delivered high-impact presentations at ORMC meetings, addressing pivotal risk concerns, resolving queries from the quorum, and ensuring the accuracy and completeness of meeting minutes for CRO validation.

• Managed & conducted internal and external audits as per ISO standards requirements
• Carry out management reviews with function heads as per standards requirements
• Identifying and initiating various Lean and Six Sigma projects for different clients in various technical domains via coordinating with Six Sigma SPOCS representing those domains.

• Prepare Executive Board Dashboard and Presentation on Monthly Basis
• Identify gaps in service delivery and recommend ways for continuous improvements
• Automation of projects related to Finance Transactions, IS Delivery, Travel, Finance, HR, Admin, Information Security and Business Assurance.

• Automation of Excel Spreadsheets and Templates based on VBA
• Full Automation of MS office files via VBA.

• Making Team Target & Achievement Report ??
• TL, AM and Manager Wise
• Responsible for collation of Attendance of 1100 Employees for Payroll
• Making Late Login Reports of Agents.

• Processing Insurance policies for clients and their requests for 1035X, Transfer, Surrenders, Partials, Client Maintenance, Surrender Agent, Replacement, Systematic Withdrawals, Verification, Correspondence, Checks, Auto Add, Manual Lists, RMD and Pac Maintenance
• Maintaining various team reports like team performance report, login & logout report, downtime report.