Linux
Vikas Misal
Implementation Head
Pune
Summary
Being a professional, I am aspired to learn the new technologies and utilize the knowledge for career growth while being productive and resourceful for contribution in success of organization.
Overview
17
17
years of professional experience
Work History
Implementation Head
Itaakash Strategic Software Pvt. Ltd.
09.2018 - Current
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Documented processes to streamline setup, customization and maintenance.
- Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
- Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
- Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
- Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
- Collaborated with test team to design new production test equipment by understanding new products in development.
- Provided technical & Functional support to development teams and debugged test systems.
Technical Support Engineer
Shreepad Communication Pvt Ltd
06.2017 - 07.2018
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
Sales Executive
Retailware Softech Pvt. Ltd.
09.2015 - 05.2017
- Supported marketing efforts by coordinating promotional materials distribution to prospects and existing customers alike.
- Conducted market research to stay informed about industry trends, ensuring that the company''s products remain competitive.
- Provided valuable feedback from customers to product development teams, contributing to improvements in future product iterations or updates.
- Enhanced team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased customer satisfaction by providing efficient technical support and product recommendations.
- Established long-term relationships with key accounts by offering exceptional service quality during both pre-and post-sales interactions.
- Generated new leads by attending trade shows and networking events, expanding the company''s client base.
Support Engineer
Infort Technology Pvt. Ltd.
01.2014 - 07.2015
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Support Engineer
J A Solutions Pvt. Ltd.
11.2008 - 04.2009
- Served as a liaison between technical teams and business users, ensuring clear communication of requirements, expectations, and progress updates throughout the project lifecycle.
- Streamlined ERP implementation processes by coordinating project tasks and managing timelines.
- Contributed to successful post-implementation audits by maintaining clear documentation of project activities and deliverables.
Education
Diploma - Computer Engineering
Pimpri Chinchwad Polytechnic
Pune, India01-2008
S.S.C. -
Jagadhamba Vidhyalay
Beed, IndiaSkills
Punctuality
undefinedPersonal Information
- Date of Birth: 08/10/87
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu- Maratha
Disclaimer
I hereby declare that the above information is true to the best of knowledge and belief.
Timeline
Implementation Head
Itaakash Strategic Software Pvt. Ltd.
09.2018 - Current
Technical Support Engineer
Shreepad Communication Pvt Ltd
06.2017 - 07.2018
Sales Executive
Retailware Softech Pvt. Ltd.
09.2015 - 05.2017
Support Engineer
Infort Technology Pvt. Ltd.
01.2014 - 07.2015
Support Engineer
J A Solutions Pvt. Ltd.
11.2008 - 04.2009
Diploma - Computer Engineering
Pimpri Chinchwad Polytechnic
S.S.C. -
Jagadhamba Vidhyalay
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Collaborated with team of 7 in the development of Almost 40+ Projects.
- Achieved 20+ Testimonials by completing Sucessfully Project Golive with accuracy and efficiency.
Software
MS Office
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Similar Profiles
Mahesh ParabMahesh Parab
BUSINSS HEAD at ITAakash Strategic Software Pvt LtdBUSINSS HEAD at ITAakash Strategic Software Pvt Ltd
JITESH YADAVJITESH YADAV
PRODUCT MANAGER at ITAakash Strategic Software Pvt. LtdPRODUCT MANAGER at ITAakash Strategic Software Pvt. Ltd
Swapnil VirkarSwapnil Virkar
PL/SQL Developer at ITAAKASH Strategicerp Software PVT LTDPL/SQL Developer at ITAAKASH Strategicerp Software PVT LTD
ROHAN BHOSALEROHAN BHOSALE
Senior Software Consultant at Company : AllStateSenior Software Consultant at Company : AllState
Shreyas KedarShreyas Kedar
IT Development Team Lead at Transimpact Pvt LtdIT Development Team Lead at Transimpact Pvt Ltd