Summary
Overview
Work History
Education
Skills
Websites
Hobbies And Interests
Declaration
Skills And Proficiency
Accolades Achievements
Permanent Address
Personal Information
Certification
Languages
Timeline
Generic
Vikas Mishra

Vikas Mishra

Ghaziabad

Summary

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilize my skills towards the growth of the organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cluster Delivery Manager

Tata Business Hub Ltd. (nexarc)
10.2021 - Current
  • To Onboard new customers from the dedicated customer base of 4000 unique registrations
  • To educate the customers about the offerings listed on the portal
  • To work in collaboration with the sales team for the lead closures
  • To identify the leads for the purpose of cross selling from the dedicated customer base
  • Responsible for the planning of workshops and events as a part of marketing campaign
  • To identify the event and workshop attendees for cross selling.

Customer Success Manager

Medtrail Technologies Pvt Ltd.
10.2019 - 05.2021
  • Accomplishment of monthly sales-target
  • Doing sales of SaaS based product
  • Responsible for business development
  • Generation of fresh leads and their closure
  • Doing upsells of high-end smart medical set-ups
  • Onboarding new customers and providing training of the application
  • Ensuring engagement of the customers with the offering
  • Renewals and Retention of the customers on the platform.

Education

Master Of Business Administration - Marketing Management And Research

Jaipuria Institute of Management
Ghaziabad
01.2020

Graduation -

D.D.U university Gorakhpur (U.P)
01.2017

XII -

U.P Board
01.2014

X -

U.P Board
01.2012

Skills

  • Account Management
  • Customer Retention
  • Consultative Selling Techniques
  • Customer Service
  • Satisfaction Surveys
  • Large Account Management
  • Interdepartmental Collaboration
  • Effective Customer Communication
  • Strategic Account Management
  • Customer Insight
  • Renewing Accounts
  • Event Planning Support
  • Field Consulting
  • CRM Software
  • Selling Skills
  • Key Account Development
  • Records Management
  • Upselling
  • Interpersonal Communication Skills
  • Customer Service and Assistance

Hobbies And Interests

  • Watching web-series.
  • Learning new things.
  • Playing mobile games.
  • Travelling new places & interacting with new people.

Declaration

I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

Skills And Proficiency

MS OFFICE (Word, Excel, PowerPoint), Customer Relationship Management (CRM): Demonstrated ability to build and maintain strong customer relationships, ensuring client satisfaction and retention., Communication and Interpersonal Skills: Strong written and verbal communication skills to effectively interact with clients and internal teams, addressing concerns and providing solutions., Problem-Solving and Analytical Skills: Proven ability to identify customer issues, analyse data, and provide effective solutions to meet customer needs and enhance their experience., Customer Onboarding and Training: Experience in efficiently onboarding customers, providing training, and ensuring they have a thorough understanding of the product/service., Account Management: Proficiency in managing customer accounts, understanding their business needs, and aligning product/service offerings to drive value and success., Cross-functional Collaboration: Ability to collaborate with various internal departments, such as sales, product development, and support, to ensure a seamless customer experience., Customer Feedback and Surveys: Experience in collecting and analysing customer feedback to improve products, services, and overall customer satisfaction., Goal-Oriented and Results-Driven: Demonstrated track record of achieving or exceeding customer success goals, contributing to company growth and success., Adaptability and Flexibility: Ability to adapt to changing priorities, work in a fast-paced environment, and manage multiple customers and projects simultaneously., Empathy and Customer Advocacy: Ability to understand and empathize with customer needs, advocate for customers internally, and act as a voice for the customer within the organization., Technical Proficiency: Familiarity with relevant software, tools, or platforms used for customer success management, customer support, and data analysis., Time Management and Prioritization: Strong organizational skills to manage time effectively, prioritize tasks, and meet customer and organizational deadlines.

Accolades Achievements

  • Inside College level activities and Participation.
  • Certificate in Data Analysis Using AI from SkillNation.
  • Certificates in Digital marketing from Udemy.
  • Participated in NUKKAD NATAK and stood 2nd while an inter college management fest called SPARDHA 2019.
  • Coordinated Table Tennis game during Sports Meet-2019.
  • Participated in Badminton (singles) during Sports Meet-2019.
  • Successfully participated in an International Conference on Envisioning India 2.0 Economic Policies: Prospects & Challenges organized by Jaipuria Institute of Management, Indrapuram Ghaziabad on 1st December, 2018.
  • Completed NPTEL Certification Programs on 'Management of field sales' and 'Global Marketing' an IIT initiative.
  • Attended silver diamond jubilee of 'Citi Group' in November 2018 at 'Vigyan Bhawan' in New Delhi.
  • Participated in Panel Discussion of Economic Forum on the topic '2G spectrum scam' in September 2018.
  • Participated in Role Play on the topic 'Inequalities at workplace' and secured 2nd position during Orientation Program 2018 at Jaipuria Institute of Management, Indirapuram, Ghaziabad.

Permanent Address

Village and Post - Rampur Awasthi, Deoria, U.P, 274001

Personal Information

  • Father's Name: Mr. Om Prakash Mishra
  • Date of Birth: 10/24/1997
  • Nationality: Indian

Certification

  • Data Analysis Using AI from SkillNation- 3 hours workshop.
  • Digital Marketing from Udemy.
  • Sales Mastery Course from iJaipuria.
  • NPTEL Certificates on 'Management of Field sales' and 'Global Marketing' from IITs.

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bhojpuri
Bilingual or Proficient (C2)

Timeline

Cluster Delivery Manager

Tata Business Hub Ltd. (nexarc)
10.2021 - Current

Customer Success Manager

Medtrail Technologies Pvt Ltd.
10.2019 - 05.2021

Master Of Business Administration - Marketing Management And Research

Jaipuria Institute of Management

Graduation -

D.D.U university Gorakhpur (U.P)

XII -

U.P Board

X -

U.P Board

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Vikas Mishra