Vikas Mishra
Ghaziabad
Summary
Talented Customer Success Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr Customer Success Manager
Real Time Data Services Pvt Ltd. - Ace Cloud
Gurugram
12.2023 - Current
- Conducted regular check-ins with customers to proactively address any potential issues or concerns.
- Partnered with other departments to resolve customer complaints quickly and efficiently.
- Acted as the main point of contact for clients, responded to inquiries, and resolved any issues that arose.
- Developed a deep understanding of each client's business needs and goals.
- Periodically checking the health of customers through calls and mails.
- Retaining the customers through proper rebuttals and strategies.
- Strengthened relationship with strategic account by leveraging key account management skills.
- Maintaining monthly and quarterly reports related to additional revenue generation, retention and cancellation, additional activities done like - Renewals, Lead generation, Upsells & Cross sale , Escalation Management, product engagement etc.
Cluster Delivery Manager
Tata Business Hub Ltd. (nexarc)
10.2021 - 11.2023
- To Onboard new customers from the dedicated customer base of 4000 unique registrations
- To educate the customers about the offerings listed on the portal
- To work in collaboration with the sales team for the lead closures
- To identify the leads for the purpose of cross selling from the dedicated customer base
- Responsible for the planning of workshops and events as a part of marketing campaign
- To identify the event and workshop attendees for cross selling.
Customer Success Manager
Medtrail Technologies Pvt Ltd.
10.2019 - 05.2021
- Accomplishment of monthly sales-target
- Doing sales of SaaS based product
- Responsible for business development
- Generation of fresh leads and their closure
- Doing upsells of high-end smart medical set-ups
- Onboarding new customers and providing training of the application
- Ensuring engagement of the customers with the offering
- Renewals and Retention of the customers on the platform.
Education
Master Of Business Administration - Marketing Management And Research
Jaipuria Institute of Management
Ghaziabad 01.2020
Graduation -
D.D.U university Gorakhpur (U.P)
01.2017
XII -
U.P Board
01.2014
X -
U.P Board
01.2012
Skills
- Account Management
- Customer Retention
- Consultative Selling Techniques
- Customer Service
- Satisfaction Surveys
- Large Account Management
- Interdepartmental Collaboration
- Effective Customer Communication
- Strategic Account Management
- Customer Insight
- Renewing Accounts
- Event Planning Support
- Field Consulting
- CRM Software
- Selling Skills
- Key Account Development
- Records Management
- Upselling
- Interpersonal Communication Skills
- Customer Service and Assistance
- Relationship Management
- Customer Advocacy
- Customer Satisfaction
Certification
- Data Analysis Using AI from SkillNation- 3 hours workshop.
- Digital Marketing from Udemy.
- Sales Mastery Course from iJaipuria.
- NPTEL Certificates on 'Management of Field sales' and 'Global Marketing' from IITs.
Timeline
Sr Customer Success Manager
Real Time Data Services Pvt Ltd. - Ace Cloud
12.2023 - Current
Cluster Delivery Manager
Tata Business Hub Ltd. (nexarc)
10.2021 - 11.2023
Customer Success Manager
Medtrail Technologies Pvt Ltd.
10.2019 - 05.2021
Master Of Business Administration - Marketing Management And Research
Jaipuria Institute of Management
Graduation -
D.D.U university Gorakhpur (U.P)
XII -
U.P Board
X -
U.P Board
- Data Analysis Using AI from SkillNation- 3 hours workshop.
- Digital Marketing from Udemy.
- Sales Mastery Course from iJaipuria.
- NPTEL Certificates on 'Management of Field sales' and 'Global Marketing' from IITs.
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