Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vikas Mohan

Kochi

Summary

To work creatively where my skills and knowledge gained throughout my career can be effectively utilized by a company offering long-term term employment opportunities, for professional growth in recognition to my prior experience, dedication and superior performance.

Overview

17
17
years of professional experience

Work History

Sr.Support Analyst

Qubedynamics Technology Solution (P) Ltd
Kochi
04.2019 - Current
  • It is a chat support for IPVanish VPN provider from the US.
  • Helping customers with billing issues like sign up, cancellation, and renewals.
  • Providing technical support for installation, connection issues on Windows, Mac, Linux, Android, iOS and routers

Sr.Support Analyst

Tech Mahindra
Hyderabad
10.2018 - 03.2019
  • It was a US voice support process for Verizon.
  • Provided billing support, like renewals, cancellation and helping with sign up.
  • Provided technical support with connection issues and despatching technician.

Associate- IT-Helpdesk

Sutherland Global Services
Kochi
01.2014 - 02.2018
  • It was a chat support.
  • Answer billing and service-related questions of AT&T customers.
  • Resolving installation and configuration issues related to McAfee.
  • Handling inbound and escalation issues from international customers.
  • Provided outbound call for scheduling technician visit.

Software Engineer

Leap Software Solution
Kochi
02.2012 - 12.2012

Software Engineer

BrawnyCode Techno Solutions Pvt. Ltd
Kochi
09.2010 - 02.2012

Software Engineer (LAMP) & Linux System Admin

EC Solutions
Kochi
03.2008 - 02.2010

Education

B.Com - Commerce

Vidyabhavan
Mahatma Gandhi University
01-2002

High School Diploma -

Institute of Human Resources Development (IHRD)
Kochi
01-2003

MCA -

Chinmaya Institute of Technology
Kannur
01-2007

Skills

  • Comfortable with Windows installation, creating user accounts, installation of antivirus software, and keeping the device up to date
  • Comfortable with Linux installation and setup
  • Comfortable in a 24/7 work environment
  • Has experience in voice and chat support
  • Quick learner, and passion for things related to tech

Timeline

Sr.Support Analyst

Qubedynamics Technology Solution (P) Ltd
04.2019 - Current

Sr.Support Analyst

Tech Mahindra
10.2018 - 03.2019

Associate- IT-Helpdesk

Sutherland Global Services
01.2014 - 02.2018

Software Engineer

Leap Software Solution
02.2012 - 12.2012

Software Engineer

BrawnyCode Techno Solutions Pvt. Ltd
09.2010 - 02.2012

Software Engineer (LAMP) & Linux System Admin

EC Solutions
03.2008 - 02.2010

B.Com - Commerce

Vidyabhavan

High School Diploma -

Institute of Human Resources Development (IHRD)

MCA -

Chinmaya Institute of Technology

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Vikas Mohan