Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vikas Mohan

Kochi

Summary

To work creatively where my skills and knowledge gained throughout my career can be effectively utilized by a company offering long-term term employment opportunities, for professional growth in recognition to my prior experience, dedication and superior performance.

Overview

17
17
years of professional experience

Work History

Sr.Support Analyst

Qubedynamics Technology Solution (P) Ltd
Kochi
2019.04 - Current
  • It is a chat support for IPVanish VPN provider from the US.
  • Helping customers with billing issues like sign up, cancellation, and renewals.
  • Providing technical support for installation, connection issues on Windows, Mac, Linux, Android, iOS and routers

Sr.Support Analyst

Tech Mahindra
Hyderabad
2018.10 - 2019.03
  • It was a US voice support process for Verizon.
  • Provided billing support, like renewals, cancellation and helping with sign up.
  • Provided technical support with connection issues and despatching technician.

Associate- IT-Helpdesk

Sutherland Global Services
Kochi
2014.01 - 2018.02
  • It was a chat support.
  • Answer billing and service-related questions of AT&T customers.
  • Resolving installation and configuration issues related to McAfee.
  • Handling inbound and escalation issues from international customers.
  • Provided outbound call for scheduling technician visit.

Software Engineer

Leap Software Solution
Kochi
2012.02 - 2012.12

Software Engineer

BrawnyCode Techno Solutions Pvt. Ltd
Kochi
2010.09 - 2012.02

Software Engineer (LAMP) & Linux System Admin

EC Solutions
Kochi
2008.03 - 2010.02

Education

B.Com - Commerce

Vidyabhavan
Mahatma Gandhi University
2002-01

High School Diploma -

Institute of Human Resources Development (IHRD)
Kochi
2003-01

MCA -

Chinmaya Institute of Technology
Kannur
2007-01

Skills

  • Comfortable with Windows installation, creating user accounts, installation of antivirus software, and keeping the device up to date
  • Comfortable with Linux installation and setup
  • Comfortable in a 24/7 work environment
  • Has experience in voice and chat support
  • Quick learner, and passion for things related to tech

Timeline

Sr.Support Analyst

Qubedynamics Technology Solution (P) Ltd
2019.04 - Current

Sr.Support Analyst

Tech Mahindra
2018.10 - 2019.03

Associate- IT-Helpdesk

Sutherland Global Services
2014.01 - 2018.02

Software Engineer

Leap Software Solution
2012.02 - 2012.12

Software Engineer

BrawnyCode Techno Solutions Pvt. Ltd
2010.09 - 2012.02

Software Engineer (LAMP) & Linux System Admin

EC Solutions
2008.03 - 2010.02

B.Com - Commerce

Vidyabhavan

High School Diploma -

Institute of Human Resources Development (IHRD)

MCA -

Chinmaya Institute of Technology
Vikas Mohan