Versatile Senior Manager specializing in Professional Services and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Ability to handle multiple projects simultaneously with a high degree of accuracy.
➢ Successfully spearheaded and oversaw over 50 end-to-end project implementations, demonstrating exceptional leadership and project management skills.
➢ Have been an Ace Consultant by generating the highest billable hours for six years at BatchMaster.
➢ Received recognition for exceptional Customer Satisfaction scores across all the verticals.
➢ Lifted revenue by more than 100k USD annually by discerning loyal and high-paying clients and selling them dashboards, additional user licenses, additional modules, chatbots, and whatnot.
➢ Conducted onsite (North America, Mexico, Russia) pre-sales demos for prospects and converted nearly 80% of them into Customers. ➢ Converted more than 80% of my projects into Sales Reference Customers.
➢ Employee of the Quarter at Wadhwani Foundation for my exceptional project management skills and the creation of high-quality solution kits. These kits have successfully addressed customer issues and provided valuable insights into their processes.
➢ Implemented robust strategies and streamlined processes to optimize the company's Accounts Receivables, resulting in a significant reduction in outstanding payments and improved cash flow management.
➢ Introduced efficient invoicing and collection procedures, diligently monitored aging accounts, and successfully minimized late payments, thereby enhancing overall financial stability and fostering positive relationships with clients
PMP - 3019239