Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Vikas Motwani

Vikas Motwani

Rochester

Summary

Versatile Senior Manager specializing in Professional Services and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
8
8
Certifications

Work History

Senior Manager Professional Services

LeadSquared
09.2021 - 12.2021
  • Leading Implementation Practice areas and managing multiple clients in India and abroad
  • Built a strong team of implementation professionals through external talent infusion and fortifying the in-house team
  • Demonstrated sturdy delivery capabilities to lead client engagements, Planning and Monitoring all CRM projects throughout the program life cycle via Team Leaders
  • Managing risks and issues and taking corrective measurements on projects
  • Managing multiple PS delivery teams responsible for the implementation of LeadSquared CRM products for multiple customers Managing client engagement economics, receivables, project resources, and team utilization
  • Taking ownership of delivery/preparation of high-quality deliverables and managing service quality, brand, and client expectations Ensuring compliance with the firm’s standards, processes, and policies
  • Independently managing senior internal/external stakeholders and demonstrating significant industry/solution experience
  • Working with Sales, Customer Success, and Customer Support teams to ensure that they understand solutions designed for different customers
  • Working closely with the product development team to share client feedback and for post-implementation reviews on CRM
  • Identifying implementation areas that can be automated and working with the product or customer success teams to automate them Led cross-functional teams to deliver projects on time and within budget Managed client relationships, ensured client satisfaction, and identified opportunities for upselling Conducted business analysis and developed product roadmaps in collaboration with internal stakeholders Managed key accounts and ensured client satisfaction Worked with cross-functional teams to develop new products and features

Senior Manager Business Consulting

Wadhwani Foundation
09.2020 - 08.2021
  • Developing and implementing strategic plans to achieve the company's long-term goals, including identifying and evaluating new business opportunities, & potential partnerships
  • Conducting market research, competitor analysis, and industry trend analysis to inform the development of strategic plans
  • Work on Business Consulting with the development of excel based analytical tools and creating a roadmap to convert excel based tools to SaaS Platform Converting user journeys into detailed user cases & product requirements for internal consumption Developing discovery and solution design kits to understand and solve the business issues of SMEs Create training material and other supporting content to facilitate ease of use of developed tools Working closely with senior executives to ensure alignment of business strategies across all functional areas of the organization
  • Leading the development of financial models and business cases to support strategic decision-making Collaborating with cross-functional teams to develop and implement strategic initiatives, including driving project planning, setting up project goals, deliverables, client expectations and budgets, risk analysis, and customer relationship management
  • Contributing to the product roadmap through active feedback from customers, industry analysis, and internal cross-functional collaboration
  • Overseeing the execution of strategic initiatives and ensuring successful delivery of key projects
  • Conducting regular reviews and evaluations of the company's performance against strategic objectives, and identifying areas for improvement
  • Providing project progress status, delays, and issues to customers on a timely manner Created and delivered presentations to clients and internal stakeholders

AVP, Project & Key Account

Serosoft Solutions
06.2018 - 08.2019
  • Leading Implementation Practice areas and managing multiple clients in India and abroad
  • Built a strong team of implementation professionals through external talent infusion and fortifying the in-house team
  • Demonstrated sturdy delivery capabilities to lead client engagements Strategic deployment of leading-edge web-based, and app-based academic/educational ERP "Academia" Manage product implementations and hold the ownership of project management including planning, financials, and resource management
  • Implementation of project planning, setting up project goals, deliverables, client expectations and budgets, risk analysis, and customer relationship management Contribute to product roadmap through active feedback from customers and implementation experience Developing and sustaining solid relationships with key clients that bring in the most income for the company
  • Communicating and collaborating with the design, marketing, sales, and logistics departments to meet key client needs
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solution designs
  • Worked with cross-functional teams to develop new products features and solution designs
  • Managing client engagement economics, receivables, project resources, and team utilization
  • Taking ownership of delivery/preparation of high-quality deliverables and managing service quality, brand, and client expectations Ensuring compliance with the firm’s standards, processes, and policies
  • Independently managing senior internal/external stakeholders and demonstrating significant industry/solution experience
  • Managed key accounts and ensured client satisfaction Led cross-functional teams to deliver projects on time and within budget Managed client relationships, ensured client satisfaction, and identified opportunities for upselling Conducted business analysis and developed product roadmaps in collaboration with internal stakeholders Created and delivered product training and sales enablement materials Developed and implemented processes to improve operational efficiency

Senior Presales and Implementation Consultant

BatchMaster Software
12.2010 - 05.2018
  • Conducting requirement gathering, design workshops, and functional process workshops with the client team Determining ERP needs via consultation, business process analysis, and observations
  • Full ownership of business process development, writing blueprints & developing specifications
  • Evaluating existing IT infrastructure and recommending system improvements
  • Developing and configuring customized ERP solution designs and writing scripts to customize the user-friendly interfaces and optimize the functionalities
  • Deploying ERP solutions and ensuring seamless system integration
  • Running diagnostic tests and resolving issues to enhance performance
  • Providing ERP end-user training and technical support
  • Keeping customers informed of the latest ERP developments, upgrades, and offerings
  • Managed client relationships, ensured client satisfaction, and identified opportunities for upselling Conducted business analysis and developed product roadmaps in collaboration with internal stakeholders Created and delivered product training and sales enablement materials Developed and implemented processes to improve operational efficiency Communicating and collaborating with the design, marketing, sales, and logistics departments to meet key client needs
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solution designs
  • Lead an implementation team of consultants and implemented ERP at various client sites across the USA, Canada, Mexico, Middle East, and India
  • Handled Pre-Sales activities and gave product demos to various prospects and partners in the USA, Canada, Mexico, Russia, Middle East, and India.

Education

MBA - STEM

Rochester Institute of Technology
Rochester,New York
01.2022 - 08.2023

MASTERS - DIGITAL LEADERSHIP

Boston University
09.2019 - 03.2021

Credential of Readiness - Financial Accounting,Economics,Business Analytics

Harvard Business School
04.2019 - 10.2019

Skills

Asana, Trello, Zoho, JIRA, Project Server, Rocketlaneundefined

Accomplishments

    ➢ Successfully spearheaded and oversaw over 50 end-to-end project implementations, demonstrating exceptional leadership and project management skills.

    ➢ Have been an Ace Consultant by generating the highest billable hours for six years at BatchMaster.

    ➢ Received recognition for exceptional Customer Satisfaction scores across all the verticals.

    ➢ Lifted revenue by more than 100k USD annually by discerning loyal and high-paying clients and selling them dashboards, additional user licenses, additional modules, chatbots, and whatnot.

    ➢ Conducted onsite (North America, Mexico, Russia) pre-sales demos for prospects and converted nearly 80% of them into Customers. ➢ Converted more than 80% of my projects into Sales Reference Customers.

    ➢ Employee of the Quarter at Wadhwani Foundation for my exceptional project management skills and the creation of high-quality solution kits. These kits have successfully addressed customer issues and provided valuable insights into their processes.

    ➢ Implemented robust strategies and streamlined processes to optimize the company's Accounts Receivables, resulting in a significant reduction in outstanding payments and improved cash flow management.

    ➢ Introduced efficient invoicing and collection procedures, diligently monitored aging accounts, and successfully minimized late payments, thereby enhancing overall financial stability and fostering positive relationships with clients

Affiliations

  • Project Management Institute
  • Beta Gamma Sigma Member
  • Axelos

Certification

PMP - 3019239

Timeline

MBA - STEM

Rochester Institute of Technology
01.2022 - 08.2023

Senior Manager Professional Services

LeadSquared
09.2021 - 12.2021

Senior Manager Business Consulting

Wadhwani Foundation
09.2020 - 08.2021

MASTERS - DIGITAL LEADERSHIP

Boston University
09.2019 - 03.2021

Credential of Readiness - Financial Accounting,Economics,Business Analytics

Harvard Business School
04.2019 - 10.2019

AVP, Project & Key Account

Serosoft Solutions
06.2018 - 08.2019

Senior Presales and Implementation Consultant

BatchMaster Software
12.2010 - 05.2018
Vikas Motwani