Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vikas Nishad

Agra,UP

Summary

Encouraging manager and analytical problem-solver with 9 years of experience in operations, team management, and customer service across leading organizations. Skilled in team building, leading and motivating staff, along with strong customer relations and relationship-building abilities. Proficient in making sound, independent decisions to drive company success. Dedicated to training, performance monitoring, and morale-building initiatives to enhance employee engagement and consistently boost overall productivity.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Ecom Express Limited
04.2025 - Current
  • Managing complete First Mile operations including pickup scheduling, shipment receiving, scanning, and dispatch to processing centers.
  • Leading the RTS (Return to Seller) center operations — ensuring timely identification, segregation, and reverse movement of undelivered shipments.
  • Coordinating with client sellers, transport partners, and internal teams for smooth reverse logistics and pickup flow.
  • Monitoring and ensuring daily pickup TAT adherence and RTS SLA compliance across zones.
  • Supervising a team of associates, loaders, and pickup executives to maintain efficiency and reduce escalation.
  • Conducting regular audits for inventory accuracy, reconciliation, and damage control in both FM and RTS zones.
  • Maintaining daily MIS, performance dashboards, and reports for higher management review.
  • Implementing process improvements for faster turnaround and higher service quality.

Assistant Manager

Ecom Express Limited
07.2021 - 02.2025
  • Oversaw entire middle mile hub operations including inbound, sorting, scanning, and outbound dispatches.
  • Managed first-mile pickups and ensured timely movement of shipments to next processing hubs.
  • Supervised cross-docking activities, load planning, and route optimization for linehaul vehicles.
  • Ensured 100% compliance with safety, security, and quality standards as per Ecom Express SOPs.
  • Coordinated with transport partners, regional operations teams, and linehaul control towers for real-time issue resolution.
  • Handled manpower planning, rostering, and shift management to maintain 24/7 hub functionality.
  • Maintained daily MIS, reconciliation reports, and performance dashboards for senior management.

Hub Incharge - I

Flipkart
04.2021 - 06.2021
  • Maintained inventory accuracy and reconciled inward/outward movement of shipments.
  • Led a team of delivery executives, conducted daily briefing sessions, and resolved on-ground escalations.
  • Coordinated with Flipkart’s backend support and transport teams for smooth operations.
  • Ensured proper documentation, cash handling, and daily reporting as per company standards.
  • Implemented safety protocols and compliance measures as per Flipkart operational SOPs.

Team Leader

Amazon.in
05.2018 - 01.2021
  • Supervised day-to-day operations at the delivery station, ensuring timely dispatch and receipt of shipments.
  • Managed a team of associates and delivery personnel, tracking performance and ensuring target achievement.
  • Handled shift planning, route allocation, and manpower scheduling to ensure optimal resource utilization.
  • Maintained strict adherence to Amazon’s SOPs (Standard Operating Procedures) and safety protocols.
  • Conducted regular performance reviews, coaching sessions, and on-the-job training to improve team productivity.
  • Coordinated with cross-functional departments to resolve operational issues and improve service levels.
  • Monitored daily metrics such as delivery success rate, customer feedback, and hub throughput.

IInd Assistant Manager

McDonald's
07.2016 - 04.2018
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Science - Hospitality Administration And Management

Indian Institute Of Hotel Management
Shimla, India
06-2016

Skills

  • Customer Relationship Management (CRM)
  • Customer Service Excellence
  • Analytical Problem Solving
  • Team Building, Leadership & Motivation
  • Adaptability and Flexibility
  • Decision Making & People Management
  • Strong Communication and Interpersonal Skills
  • Ownership & Think Big

Accomplishments

  • Awarded Happy Manager twice at McDonald's for exceptional leadership and customer satisfaction.
  • Honored with 149 Phonetool Awards at Amazon for consistent high performance, accuracy, and teamwork.
  • Received 2 Gladiator Awards at Ecom Express Limited for outstanding operational excellence.
  • Secured 2 Runner-up Awards in the POSH case competition, recognizing initiative, strategic thinking, and collaboration.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Assistant Manager

Ecom Express Limited
04.2025 - Current

Assistant Manager

Ecom Express Limited
07.2021 - 02.2025

Hub Incharge - I

Flipkart
04.2021 - 06.2021

Team Leader

Amazon.in
05.2018 - 01.2021

IInd Assistant Manager

McDonald's
07.2016 - 04.2018

Bachelor of Science - Hospitality Administration And Management

Indian Institute Of Hotel Management

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