Vikas Omre
Noida
Summary
Dynamic professional with a proven track record at recent organisations excelling in customer service and business development. Skilled in relationship building and first-call resolution, I consistently exceeded sales targets while delivering tailored solutions. Adept at utilizing CRM systems to enhance customer interactions and drive revenue growth.
Overview
2
2
years of professional experience
Work History
International Customer Service Representative
iEnergizer
09.2022 - 02.2024
- Assisted customers with billing, account management, and technical support.
- Resolved customer complaints and escalations, ensuring a high first-call resolution rate.
- Processed payments, service upgrades, and troubleshooting requests efficiently.
- Utilized CRM and ticketing systems to track and manage customer interactions.
- Delivered exceptional customer service, meeting performance and quality benchmarks.
Business Development Associate
BYJU'S
02.2022 - 08.2022
- Conducted product presentations and counseling sessions to drive conversions.
- Built and maintained strong customer relationships to ensure long-term engagement.
- Addressed customer concerns and provided tailored solutions to meet their needs.
- Consistently met or exceeded sales targets through effective communication and persuasion skills.
Education
B.Sc. - Mathematics
Bundelkhand University
Jhansi, UP, India05.2015
12th - Mathematics, Physics, Chemistry, Computer Science, Hindi
Sarswati Vidya Mandir
Orai, Jalaun05.2012
Skills
- Relationship Building
- Teamwork abilities
- Customer service
- Business Development
- Sales and Revenue Generation
- Written and verbal communication skills
- First-call resolution
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
International Customer Service Representative
iEnergizer
09.2022 - 02.2024
Business Development Associate
BYJU'S
02.2022 - 08.2022
B.Sc. - Mathematics
Bundelkhand University
12th - Mathematics, Physics, Chemistry, Computer Science, Hindi
Sarswati Vidya Mandir