Vikas Rai
Ahmedabad
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
ASC Supervisor
Teamlease Services Pvt. Ltd
Ahmedabad
03.2022 - Current
- Handling the ASC (Authorized Service Center) of Johnson's controlled Hitachi Air Conditioning by following up on customer complaints pending with ASCs..
- Arranging spare parts for the refrigerator and AC in case of non-availability at the ASC by searching for availability in the Pan-India inventory and sending an email to the concerned authority for dispatching parts.
- Providing guidance to ASC about how they can achieve KPI parameters.
- Talking with an escalated customer in the case of a delay in their complaint resolution, and ensuring the closure of the complaint as soon as possible.
- Preparing various reports in Excel by using various formulas such as VLOOKUP, HLOOKUP, SUMIF, COUNTIF, Macros, Pivot Table, etc. for analyzing the performance of ASC and presenting it to RSM.
- Processing Warranty Payout Bills for paying ASC for their services.
- Discuss with RSM the challenges that ASC is facing in delivering services at the customer end.
Sales Coordinator
Chiripal Industries Limited
Ahmedabad
01.2020 - 01.2022
- Oversaw regional and local sales managers and staff.
- Processed orders received from customers within specified timelines.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Directed and coordinated products, services and sales activities.
- Performed follow-up calls with customers after each sale was completed.
- Resolved customer complaints regarding sales and service.
- Maintained accurate records of sales activity and generated reports for management review.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Developed key customer relationships to increase sales.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Supported sales team by delivering current territory sales data and costing information.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Education
Master of Arts - Political Science
Indira Gandhi National Open University
New Delhi, India06-2024
Bachelor of Arts - Psychology
Gujarat University
Gujarat, India 06-2015
Skills
- Staff development
- Operations management
- Scheduling and coordination
- Operational efficiency
- Policy development
- Effective communication
- Team building
- Codes compliance
- Crisis management
- Teamwork and collaboration
- Inventory and restocking
- Multitasking Abilities
- Problem-solving abilities
- Customer service
- Written communication
- Resource allocation
- Employee retention strategies
- Problem-solving aptitude
- Manage records
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
ASC Supervisor
Teamlease Services Pvt. Ltd
03.2022 - Current
Sales Coordinator
Chiripal Industries Limited
01.2020 - 01.2022
Master of Arts - Political Science
Indira Gandhi National Open University
Bachelor of Arts - Psychology
Gujarat University
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