VIKAS RANA
Udaipur
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
MANAGER (Purchase)
TATA, CONST. MACHINERY CO. PVT. LTD
04.2021 - Current
- Supply Chain Management - Reduced procurement cost by 8% & transportation cost by 5%
- Inventory Management - reduced dealership inventory by 15% & maintain first fill factor of 93%
- Dealer Management & Business Process Improvement
- Technical Support
- Equipment Management which helped to generate component business
- Key Account Management
- Online Spares Sales covering 60% of total customer base & increasing business by 5% each year
- Conducting Marketing Events for promoting spare parts & new products.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
Asst MANAGER
TATA, CONST. MACHINERY CO. PVT. LTD
01.2018 - 03.2021
- Handling Dealership (Profitability / Manpower / Skill Level)
- Managed team of more than 25 members.
- Technical Training and motivation of dealer manpower
- Providing mobile quick service to clients who entail provision of fastest solutions to customer concerns so as to enhance their satisfaction levels
- Handling customer complaints related to warranty issues, warranty claims etc
- Determining root cause of failures and replacing parts if necessary
- Providing customer support in relation to operations, installations, preventive maintenance and troubleshooting of construction machinery
- Collecting & collating data on repeated specific complaints & discussing same with manufacturing team for counter measures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Project Manager
Larsen & Toubro Ltd
09.2010 - 10.2018
- Entrusted with managing service operations of equipment at project site along with team of service engineers.
- Managed team of more than 40 members.
- Responsible for procurement of materials for Site office at optimum quality, price and within time.
- Raising Purchase Order/ Work Order.
- Increase revenue by 10%.
- Tracking development as per plan
- Vendor validation & up gradation
- Reporting to head office, preparing & submitting reports relating to Site operations
- Operation management & Purchase Execution
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Managed projects from procurement to commission.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
Project Manager
LARSEN & TOUBRO LTD
10.2007 - 08.2010
- M/S Gulf oil & M/S Sainik Mining, Entrusted with managing service operations of equipment at project site along with team of service engineers.
- Managed team of more than 20 persons.
- Setting up workshop at project site and resolving customer’s complaints most promptly
- Drawing up need of general & special tools in workshop and ensuring availability in close coordination with base workshop
- Mapping consumption pattern of parts / float parts and arranging suitable inventory of spares based on frequency of stock movements
- Meeting with customers (weekly / monthly) and addressing their quality & maintenance related issues
- Reporting to head office, preparing & submitting MIS reports relating to workshop operations
- Technical feedback, online defect reports & solving other technical issues during installation
- Organizing training onsite for new team members
- Monthly billing of site expenditure & project cost analysis.
- Increase revenue by 7%.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Planned, designed, and scheduled phases for large projects.
Education
B. Tech - Mechanical Eng
JRN
Rajasthan 12.2014
Diploma - Mechanical Eng
K.L. Polytechnic
Roorkee 07.2006
Skills
- Project Management (FMC, AMC)
- Operation management
- Vendor Management
- Product support
- Dealer Management
- SAP, ERP, BYD
- MS Excel ,word & power point
- Customer Relationship Management
- Key Performance Indicators (KPI)
- Budgeting and Cost Control
- Scheduling and Coordinating
- Verbal and Written Communication
- Business Planning
- Team Leadership
- Lead Generation
Certification
- Introduction to Project management.
- Excel dashboard for beginners
- Document workflow automation for CRM admins.
- AI for india2.0.
- Supply chain management
- Product management.
- Operation management.
- Advance Lean six sigma yellow belt certification.
- Document workflow automation for operations managers.
- Basics to Advance Microsoft Excel.
- Chat GPT and AI hacks with MS office.
Timeline
MANAGER (Purchase)
TATA, CONST. MACHINERY CO. PVT. LTD
04.2021 - Current
Asst MANAGER
TATA, CONST. MACHINERY CO. PVT. LTD
01.2018 - 03.2021
Project Manager
Larsen & Toubro Ltd
09.2010 - 10.2018
Project Manager
LARSEN & TOUBRO LTD
10.2007 - 08.2010
B. Tech - Mechanical Eng
JRN
Diploma - Mechanical Eng
K.L. Polytechnic
Languages
English
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