Vikas Rawat
New Delhi
Summary
A suitable position in a forward-looking organization to contribute and learn by undertaking interesting and challenging tasks. Highly committed and adaptable professional with over 10 years in the automotive service industry. Known for self-confidence and efficient problem-solving, consistently delivering exceptional customer service and achieving performance targets.
Overview
15
15
years of professional experience
Work History
Assistant Service Manager
Volkswagen Liftech Group
11.2022 - Current
Sr. Service Advisor
Volkswagen Liftech Group
03.2020 - 11.2022
Sr. Service Advisor
VOLKSWAGEN DELHI WEST
03.2014 - 02.2020
- Company Overview: Dealership
- Dealership
Service Advisor
MAHINDRA & MAHINDRA
02.2013 - 03.2014
Service Advisor
Toyota
01.2011 - 02.2013
Education
ITI -
01.2011
12TH -
CBSE Board
01.2009
10TH -
CBSE Board
01.2007
Diploma in Automobile Engineering -
Maharashtra Polytechnic
Skills
- Work hard to achieve the goals
- Self confidence and Responsible
- Working Well under Pressure and know how to handle critical situation as well
- Highly committed to work
- Good communication skills and very effective interaction with the people
- Efficient towards work
- I Believe in Hard work & Smart work Both
- Passionate about My Work
- Always willing to learn and deliver
- Positive attitude
- Knowledge of Computer Basic
- Working on Internet, E-mail working, Outlook Express
- DMS (Dealer Management System)
- Elsa pro
- Etka
- Qlick View
- Customer service focus
- Team leadership
Accomplishments
Won Highest Customer Satisfaction Achievement Award in 2015.
Non Technical Training Experience
- Galaxy Toyota soft skill Training Done.
- All V.W Service Advisor training (Level- 1,2,3)
- IACS Training of VW.
- Volkswagen soft skill levels two.
- DMS (Dealer Management system) training
- ELSA Pro training
- New vehicle launching (Passat) feature training
Languages
- English
- Hindi
Technical Educational Credentials
- ITI, 2 Years, 2011
- Diploma in Automobile Engineering, Maharashtra Polytechnic
Personal Information
- Father's Name: Sh. Darshan Singh Rawat
- Date of Birth: 28/07/1990
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Date Of Birth
28/07/1990
Timeline
Assistant Service Manager
Volkswagen Liftech Group
11.2022 - Current
Sr. Service Advisor
Volkswagen Liftech Group
03.2020 - 11.2022
Sr. Service Advisor
VOLKSWAGEN DELHI WEST
03.2014 - 02.2020
Service Advisor
MAHINDRA & MAHINDRA
02.2013 - 03.2014
Service Advisor
Toyota
01.2011 - 02.2013
ITI -
12TH -
CBSE Board
10TH -
CBSE Board
Diploma in Automobile Engineering -
Maharashtra Polytechnic