Vikas Reddy
Hyderabad
Summary
Results-driven professional with 10+ years of experience in Sales Operations, including Sales Support, Account Management, and Order-to-Cash process. Proven expertise in Revenue Operations, sales operations, account management, and training. Skilled in optimizing the lead-to-cash process to drive sales enablement initiatives and increase revenue growth. Strong track record of effectively resolving complex customer accounts and maintaining strong team engagement. Proficient in data management and analysis to enhance business performance. Exceptional communication skills with a talent for training employees and delivering impactful presentations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Order Management Specialist
Salesforce.com India Pvt Ltd
02.2021 - Current
- Responsible for validating contracts, master service agreements/SOW, quotes, opportunities, and approving the quotes/Opportunities as per company policies and SOX compliance
- Analyze customer contracts in light of policies to validate that the structure of pricing, products and licensing are consistent with price lists and company policies
- Ensure the timely and accurate handoff of the Customers provisioning details to the entitlement Services team for delivery of product and services on time
- Participate in all UAT (Lead2Cash) testing and test to migrate into Salesforce lightning environment and various projects, ad hoc requests, and perform additional responsibilities, as per business requirement
- Serve as a subject matter expert on our QTC processes and policies across business lines to advise on escalations and provide prompt solutions
- Prepare training documents, standard operating procedures and train new team members and Sales internals with respect to quote to cash Salesforce operations
- Work with internal Business technology/development teams with respect to new enhancements and analysis on Salesforce
- Coordinate with other internal business partners to keep operations running smoothly with resolving inquiries related to bookings, invoicing or provisioning issues
- Perform audits on closed orders to ensure delivery of product was completed and coordinate with Sales, Legal, and Finance to resolve invoicing issues
- Identify, develop, and implement ideas that streamline processes and improve efficiency.
Sales Operations Specialist
Clarivate Analytics
10.2018 - 01.2021
- Execution of all Sales Operations functions throughout the quote to cash process
- Providing timely based sales performance reports, dashboards to the different Business units including management
- Engaged with new process ideas and changes in ERP tools, and conducted resource planning
- Involved in many projects and work closely with business heads in Execution of all Sales Operations functions throughout the quote to cash process within no time for third party taskforces
- Salesforce CPQ – Amendments, credit rebills, contracts, pricing, quoting
- Collaborated with cross-functional teams and identified solutions to make business flow better, and developed procedures and documentation.
Research Analyst
RYAN India Tax Services Pvt. Ltd
03.2016 - 10.2018
- Use periodicals, newswires, online information sources and other published news sources to develop new leads for business development
- Performed secondary research to collate data and facts to support internal stakeholders worldwide
- Research online databases and information sources to develop target lists for specific sales campaigns
- Manage and report day-to-day development issues, perform research on competitors and market, deliver solutions and business plans for sales team
- Company/Industry Research: Develop Company profiles for sales campaigns to help define target areas and educate sales personnel for pitching and meetings
- Help Sales team in maintaining accounts in CRM by performing research and provide research findings
- Handle daily CRM account requests and other CRM related requests to support US based Sales and Business Development teams.
Process Associate - Operations (Income Data)
Genpact India Pvt. Ltd.
07.2014 - 03.2016
- Research on different corporate actions like Spin-offs, Stock splits, Rights offerings, IPO’s etc., and showing impact on earnings
- Sourcing different financial information from various stock exchanges, data party vendors and other sources
- Updating necessary financial information of Mutual Funds in applications
- Preparing process maps, FMEA, RCA other process related reports
- Act as a Subject Matter Expert in resolving team queries and a single point of communication for the client and the team to resolve the exceptional scenarios.
Education
MBA/PGDM - Banking, Insurance and Financial services
Institute of Public Enterprise
04.2014
B.Tech - Mechanical
Sreenidhi Institute of Science and Technology
04.2011
Skills
- Sales operations and lead-to-cash process optimization
- SFDC, Microsoft Dynamics, Tableau, Power BI, Microsoft Office Suite of Word, Excel
- Good problem solving ability, Analytical and Decision making skills
- Proven ability to handle pressure and manage conflict in a sales-driven environment
- Flexible and collaborative team player with a proactive approach to task management
- Committed to professional development and dedicated to achieving results
- Experienced in conducting training sessions for sales representatives and partners
- Process Improvement
- Team Building
- Process Monitoring
Personal Information
- Date of Birth: 04/16/90
- Gender: Male
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Accomplishments
Implemented over 10 system enhancements, including key projects such as:
1) Introduced a new system feature that prevents duplicate invoices and eliminates the need for creating cases with internal teams, saving about 25 hours per case and reducing manual intervention.
2) Certain fields on auto-rejected quotes should auto-populate, facilitating faster resolution, reducing unnecessary cases for internal teams, empowering AEs to swiftly take corrective action, and improving customer satisfaction by minimizing delays in quote processing
Certification
- Accelerate Aspiring Leaders Program - FY24 Graduate
Timeline
Senior Order Management Specialist
Salesforce.com India Pvt Ltd
02.2021 - Current
Sales Operations Specialist
Clarivate Analytics
10.2018 - 01.2021
Research Analyst
RYAN India Tax Services Pvt. Ltd
03.2016 - 10.2018
Process Associate - Operations (Income Data)
Genpact India Pvt. Ltd.
07.2014 - 03.2016
MBA/PGDM - Banking, Insurance and Financial services
Institute of Public Enterprise
B.Tech - Mechanical
Sreenidhi Institute of Science and Technology
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