Vikas S

• Qualified leads by scheduling introductory discovery meetings and calls.
• Conducted market research to discover new leads, opportunities and messaging.
• Developed and maintained relationships with key clients to increase sales and customer retention.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.

Handled Account Management and Customer Success for 2 PGP and 1 Master Degree programs. Functionalities:

• Working directly with Leadership and managing functions viz. SDRs, Marketing and Customer Success.
• Increased customer satisfaction by resolving issues of On-going PGP customers and then enrolling them into Masters Program Via SDRs.
• Created smoother customer onboarding process via LMS integration to University portal.
• Researched competitors activities and products to uncover USP.
• Created marketing collaterals like blogs, marketing emails, case studies, content for website and conducted multiple webinars for potential customer engagement.
• Instrumental contribution in product management and execution with Deakin University faculty and internal teams.
• Lead Customer Lifecycle - onboarding and implementation, through adoption, enablement, and renewal achievement metrics.
• Contributed to team objectives in fast-paced environment and cultivated Open and communicative atmosphere.

Responsible for B2C and B2B Sales of K-12 Learning programs

• Achieved 150% individual target of 3L during off-season (March).
• Solely responsible for converting and closing deals for the state of Karnataka with team of 5 Direct Sales executives.
• Hands on experience in Sales Based CRM Software LEADSQUARED.
• Managed product Delivery Via In-House and Logistics partner platforms