Vikas Sahu
IT Cloud Ops Manager
Ayanagar
Summary
Results-driven IT specialist with 14 years of professional experience leading a team of Geotech apps and providing technical support. Managed Geoscience applications, licenses, and storage migration on Azure Cloud for the Petro technical department. Experienced in optimizing IT operations and overseeing cloud infrastructure. Proven track record of implementing cost-effective solutions and ensuring high availability. Seeking to leverage expertise in cloud technologies and IT management to drive efficiency and innovation in a dynamic organization.
Overview
14
14
years of professional experience
2
2
Languages
Work History
CGC Deputy Manager (Apps/Cloud Support)
STL Digital
05.2024 - Current
- Lead and supervise a team of IT & cloud support professionals
- Foster a positive and collaborative team environment
- Provide mentorship, guidance, and training to team members
- Develop and implement strategic plans for cloud support services
- Align Cloud IT support strategies with overall business goals
- Ensure the efficient and effective delivery of support services
- Oversee the daily operations of the IT service desk
- Implement and optimize service desk processes and workflows
- Monitor and analyze service desk metrics to improve performance
- Manage and resolve escalated technical issues and incidents
- Implement proactive measures to identify and address recurring problems
- Collaborate with other teams to ensure timely incident resolution
- Establish and maintain strong relationships with internal and external stakeholders
- Gather feedback from end-users to continually improve support services
- Ensure a high level of customer satisfaction through effective communication and service delivery
- Develop and manage budgets for IT support services
- Optimize resource allocation to meet business needs
- Identify cost-saving opportunities without compromising service quality
- Stay abreast of emerging technologies and trends in IT support
- Evaluate and implement new tools and technologies to enhance support capabilities
- Ensure the seamless integration of cloud support systems
- Collaborate with external vendors to ensure the availability of necessary resources
- Negotiate contracts and agreements to optimize cost and service delivery
- Ensure IT support services comply with relevant regulations and standards
- Implement and enforce security measures to protect organizational assets
Petro Cloud Ops Manager (Apps/Cloud Support)
Accenture Solutions Private Limited
05.2022 - 05.2024
- Monitoring Infrastructure and Architectural Frameworks for Performance
- Oversees the daily activities of the team and manages the general progress of incidents, problems, changes, and service requests within contractual/agreed time frames
- Tracks, manages, and seeks to improve the performance of the team against the Service Levels associated with customer contracts
- Provide day to day direction to the project team and regular project status to the customer
- Cloud Cost Optimization, Migration readiness Assessments and Value realization
- On-Premises workloads migration to the cloud
- Oversaw the upgrade of the company's data center, ensuring seamless migration of critical systems and improved performance
- Led a team of 10 IT professionals responsible for managing on-premises and cloud-based infrastructure, ensuring 99.9% uptime and availability
- Established and maintained vendor relationships, negotiating contracts, and ensuring compliance with service level agreements (SLAs)
- Conducting regular monthly meeting with client for performance reviews
- Providing coaching, identified training opportunities to enhance team skills and productivity
IT Consultant for Petro Technical Department
Wipro Limited
01.2015 - 01.2022
- Software Portfolio Management
- Installation, configuration and troubleshooting Management
- Software change management
- GeoIT Software’s, server, and Audit management
- License configuration and activation on servers
- Co-ordination with user and OEM for issue resolutions
- Storage & Backup Management of GeoIT
- Ensure 100% backup & restoration of Storage, Servers, and Workstations
- Assuredness of Workstation data backup from Backup team
- Work with High Performance Backup & Storage tool Avamar, Commvault and Dell EMC, Netapp
- Storage Recycle Management
- New project for implementation
- New Application Evaluation and testing
- User interaction to better understand and solutions
- Office movement and plan
- Physical server to VM migration
- Technical support to Subsurface and Exploration Group
- Regular monitoring of failure WS backups
- Provide support on Technical related issues and coordinate with respective Team and OEM’S
- Coordinate with OEM’s and concern Team to handle server issue in the data center (Windows/Linux) and follow-on timely resolution
- Handling overall 3D visualization center, monitoring 3D equipment’s (3D lamps/Projectors/routers/3D wall
- Etc.), reporting issues to OEM and providing in-house resolution
- Involved in raising Change requests as per the client requirement and follow-up the CR process till approval
- Geo IT DR drill support
- Involved in DR infrastructure check
- Involved with DC-DR IT and Geo-IT team to make it a successful project
Sr. IT Support Engineer
InTarvo Technologies Limited
01.2012 - 01.2015
- Company Overview: (TCS Authorize partner)
- Day to day user related problems related to Login, Mailing, Printing, System and Network
- Updating every machine with the Latest Anti-Virus
- Installation & Configuration of software like MS Office 2007, 2010
- Installation of OS and all required software
- Maintaining & Troubleshooting Network/Local printer
- Installation of antivirus - (Symantec, McAfee) & Windows Update
- Linux installation and troubleshooting
- SCCM management
- Worked in AD, DNS, and DHCP& VMware
- (TCS Authorize partner)
IT Support Engineer
INS e Solution Limited
01.2011 - 01.2012
- Company Overview: (Partner of Wipro)
- Assembling of Hardware (system)
- Installation of Printer, Scanner & LAN
- Installation of All Type of Application Software
- Troubleshooting of Hardware & Software
- Configuring MS Outlook, Outlook Express
- Installation of All types of Windows (2000, XP, 2k3Server, 2k8Server, Window7)
- Installation and Configuration of DHCP, DNS & WINS
- (Partner of Wipro)
Education
MBA - IT
M.G University
Diploma in HCE - undefined
HCL CDC
Graduate - undefined
Bundelkhand University
Skills
AWS
Azure Cloud Computing
Migration of G&G Applications
Project Management
Implementation
Management of DC & DR
Key Account Management
GeoIT Cloud Operations
Storage Management
Backup Management
Appreciationandawards
Got appreciation/Award from Cairn (Client) and Wipro.
Disclaimer
I do hereby declare that the above facts are true and complete to the best of my knowledge and belief.
Personal Information
- Passport Number: Yes
- Date of Birth: 12/01/87
Timeline
CGC Deputy Manager (Apps/Cloud Support)
STL Digital
05.2024 - Current
Petro Cloud Ops Manager (Apps/Cloud Support)
Accenture Solutions Private Limited
05.2022 - 05.2024
IT Consultant for Petro Technical Department
Wipro Limited
01.2015 - 01.2022
Sr. IT Support Engineer
InTarvo Technologies Limited
01.2012 - 01.2015
IT Support Engineer
INS e Solution Limited
01.2011 - 01.2012
Diploma in HCE - undefined
HCL CDC
Graduate - undefined
Bundelkhand University
MBA - IT
M.G University