Vikas Setia
Senior Process Program Manager
New Delhi,DL
Summary
SUMMARY IT professional with ~13 years of hand-on experience in the area of Process Management, IT Asset Management, Vendor Management, Costing, Budgeting and Forecasting. Experience of working with Global Fortune Companies to deliver mission-critical results.
Delivering valuable insights via data analysis and financial analysis. Ability to use (data) statistics to identify bottlenecks for Process/Tool Improvement, Controlling Cost & Stop Revenue Leakages that drives meaningful impact on business.
Overview
13
13
years of professional experience
Work History
Senior Process Program Manager
Orange
10.2018 - Current
- Orange is a 50 billion dollar enterprise with 200 rank in global fortune companies headquartered in France with 150 thousand employees, 266 million customers worldwide ), Process Improvements Identify the Gap and eliminate the waste in Processes (Proactively and Reactively) by using different tools & techniques to meet Global Business Objectives & Process Improvements
- Project Management Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure satisfactory execution of projects
- Evaluating projects feasibility, preparing project feasibility report & determining the viability based on the technical, financial and economic parameters
- Managing all internal as well as external stakeholders, estimation, tracking and control
- Service Reviews Owns and chair the Monthly Service Operations Review
- KPI review, Highlight risks and potential issues to the attention of IT Delivery Management
- Review customer satisfactions survey, identify areas of continuous improvement for vendor
- Tools & Automation
- Articipation in Tooling and Automation in order to reduce manual intervention & save Time & energy of teams
- Automation of Dashboard, Management Reports through Excel, Power BI and other Tools
- Cost & Revenue Management Prepared a data lake to provide One Truth View to global stakeholders and reduced errors Visualization of the financial elements, i.e
- Costs and revenues on the orderbook Identify Revenue Leakages & share process improvement with cross functional teams
- Communication & Trainings
- Egular meetings and communication with all the stakeholders
- Plan and conduct Process/ tools/ services training for new comers in operational teams
IT Asset Manager
07.2013 - 09.2018
- Responsible for entire Asset Management & vendor management activities to manage and maintain vendor and Orange inventories for customer’s supported equipment (eg
- Servers, storage) review and analyze reports delivered by vendors, manage operational relationship with vendors in coordination with sourcing/procurement buyer(s)
- Also perform the annual budgeting exercise by cost analysis and budget requirements analysis and prepare and submit purchase order requests for vendor services required to support the service, using company financial workflow tools
- Managing & Controlling IT – Assets Managing Assets during its Life cycle including Inventory Management, EOSL, Extended Support and Decommission
- Vendor Management Managed Assets with Multiple Vendors (i.e Microsoft, EMC2, BMC, NetApp, HP, Sophos & NetApp) RFQ, Co-ordination with Global Procurement Teams, Managing PR, PO & Invoicing
- Regular review & necessary actions with Vendors
- Tracking of Asset Management Risk Issue and manage compliance for all vendors
- Budgeting & Forecasting Managing Budgeting Activity including Estimation, Reviewing Commercial Proposal, Financial Management Committee approvals and Financial consolidation in-Line with Top Sourcing agreement
- Improve purchasing practice by providing inputs to Sourcing to achieve at least 5% on every expense
- Cost Savings
- Anaging Cost Savings at any point during Life Cycle of Asset, Contract Renewal, License Type, Maintenance Renewal.
Software, STC Operational Analyst
06.2008 - 06.2013
- Tools Development & Design Root Cause Analysis based on Historical Data to support Billing Team in developing CARA Tool used to manage Credit Requests of Customers
- Reporting & Automation Ensure the sustenance of implemented solutions via focus group discussion and publishing Dashboards and Management Reports
Education
E- MBA -
VMU
Bachelor - Commerce
Delhi University
Skills
Technical and Management
Project Management
IT Asset Management (HAM & SAM)
Revenue Assurance and Cost Optimization
Vendor Management
Ordering & Procurement
Budgeting and Forecasting
Performance & Quality Management
2IM HP Asset Management
Oracle 10G NFPS
Order Management
Advance Excel
Macros Business Intelligence (BI)
Additional Information
- Awards: , CEO award for Process excellence Rapid Recognition Award for excellence & outstanding performance
Certifications & Affiliations :
· ITIL Foundation |ITIL SO | Prince 2 Practitioner
· PROZM™ Certified HAM Professional |PROZM™ Certified SAM Professional
· Certification in SAP FI |Certification in Financial Modelling and Company Valuation
· Certification in Core and Advance Excel | Diploma in Software Engineering
Timeline
Senior Process Program Manager
Orange
10.2018 - Current
IT Asset Manager
07.2013 - 09.2018
Software, STC Operational Analyst
06.2008 - 06.2013
E- MBA -
VMU
Bachelor - Commerce
Delhi University